Uriah Long

Outstanding service with great pricing

Fantastic service overall, the pricing was more competitive than any other option, ordering was easy, and the support was exceptional. It arrived in three days, and I was kept informed at every stage.

Chris Upton

Quality Service

Having previously purchased a Leofoto tripod from SW Optics and being impressed with the service I wanted some advice on a geared tripod head and levelling base. I called and spoke to Russell who was...

Mrs Spencer

Excellent service

Excellent service, fast delivery, well packaged. Would definitely recommend.

mike

Open advice.

Thank you for the quick delivery of the product and also the advice of an alternative product that I wasn't aware of. Cannot be faulted. Open and honest service.

Lee Priestland

Excellent website, presales and products

The SWO website is clear and easy to use with great prices Leofoto products. The online customer service chat was very helpful and made this retailer stand out. The tripod was delivered swiftly and is...

Skinade user

This is the second purchase I have made…

This is the second purchase I have made from them and whilst I haven’t used the binoculars yet, as they are intended for a Chrstmas present, delivery and customer service was first class. Thank you.

Tim Burke

I explained the issues w/my 4K Pro 3-14x and was immediately offered an illuminator upgrade at no co

I explained the issues w/my 4K Pro 3-14x and was immediately offered an illuminator upgrade at no cost. It arrived in short order and although I was skeptical, it completely solved the problem.

Ronnie Daugherty

Kelly Prince was beyond amazing! Answered all my questions, was professional, she knew exactly what

Kelly Prince was beyond amazing! Answered all my questions, was professional, she knew exactly what she was doing! Awesome job Kelly the best customer service I have received!!!

Steven Riley

Kelly Prince did a great job trying to resolve the issue over the phone. Unfortunately the scope nee

Kelly Prince did a great job trying to resolve the issue over the phone. Unfortunately the scope needed to be returned for a fix or replacement, but she provided the RMA and shipping label at the time...

JB

Exceptional Support After an Accident

I own a thermal scope that endured severe damage in a plane crash, resulting in missing components. Tragically, the plane and its passengers did not survive. However, the service I received was remark...

Alec C.

Fantastic Experience with My Recent Purchase

I purchased a 5th generation day/night scope during the Thanksgiving holiday and scored an amazing deal during the sale. The representative was incredibly helpful throughout the process. I encountered...

Loraine Smith

ATN IR850

Sent an email to ATN about my IR850Lost my adjustable mount.Got an email from Milan stating that he would send me a mount for my IR 850Milan was super great and communicated very wellVery pleased wit...

jorispouvreau

Serious concerns with the product's controller card.

The product has a significant issue with its controller card, affecting all scope mount boards. This isn't limited to a few; it's a widespread problem. The company is capitalizing on this by charging...

Max Charles

Great telescopes and fast shipping!

Quentin

Celestron- Poor Technical Support.

Bought a Celestron EdgeHD 8 and electronic focuser. Connected as per manual and focuser was struggling to turn despite following manual for not over tightening. It burnt out. I contacted the seller he...

Thedeathfunny

Misleading information

My first time dealing with Celestron and unfortunately a bad experience. I felt the information on their website relevant to our purchase was blatantly misleading.My father wanted to surprise me with...

Maddox

The technical support team went above…

The technical support team went above and beyond to help me out. For that I’m very grateful as they didn’t have to. Their telescopes are absolutely awesome and I would recommend above all other makes...

BakkuFR10

Disappointing Celestron NexStar 5SE.

In December 2019, my family bought me a Celestron NexStar 5SE Schmidt-Cassegrain telescope for Christmas. The last telescope I had owned was a 4” aperture, 700mm Greenkat Newtonian, which unfortunatel...