Review Time
We received a swift response from the airline after completing our forms at the airport. A representative called my husband to help identify our luggage since the name tag had gone missing. They were very helpful and understanding, and our bags were delivered to us two days later. Thank you for the great service!
I received excellent customer service after my luggage was left behind. The communication and assistance were top-notch, making it impressive how quickly they retrieved my bag from abroad. However, the delivery service was less satisfactory, taking four days and requiring me to pick it up myself.
Received a prompt response after submitting our forms at the airport. A representative reached out to my husband to help identify our missing luggage, which was incredibly helpful and understanding. Our luggage was delivered two days later. Thank you for your support!
The airport failed to load my luggage, leaving me distressed upon arrival. Thankfully, after filling out an online form, my luggage was shipped to me within 48 hours. Not the best situation, but the team kept me updated, which eased my worries. Very grateful to have my luggage before the holiday.
My suitcase didn't arrive at the airport, so I completed the online form. It was found overnight, which was a relief since this was my first experience with such an issue. A representative contacted me to inform me it was on its way home. Excellent service and communication!
Our luggage didn't arrive on our flight. We received minimal support initially, but eventually a representative contacted us to confirm they had our bags. They provided reassurance and options for delivery. While the luggage arrived promptly, dealing with the airline for reimbursement has been frustrating. Thank you to the representative for their assistance and follow-up.
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First Flight Forwarders is an established professional airline support company, servicing some of the largest airlines flying into the UK.
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