1stflight.co.uk

4.1
4.1 Based on 140 reviews

First Flight Forwarders is an established professional airline support company, servicing some of the largest airlines flying into the UK....

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Average Rating

4.1

/
5

140 Reviews

5 Star
73%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
20%

All Reviews

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Review Time

Audrey Walker
Quick assistance from the airline after our forms were submitted at the airport.

We received a swift response from the airline after completing our forms at the airport. A representative called my husband to help identify our luggage since the name tag had gone missing. They were very helpful and understanding, and our bags were delivered to us two days later. Thank you for the great service!

5
Date of experience: Dec 23, 2025
Jackson Parker
They efficiently resolved my lost luggage issue...

They efficiently resolved my lost luggage issue and were a pleasure to work with.

5
Date of experience: Dec 19, 2025
Excellent customer service!

I received excellent customer service after my luggage was left behind. The communication and assistance were top-notch, making it impressive how quickly they retrieved my bag from abroad. However, the delivery service was less satisfactory, taking four days and requiring me to pick it up myself.

5
Date of experience: Dec 19, 2025
Sky Turner
Our luggage took an unexpected journey!

Received a prompt response after submitting our forms at the airport. A representative reached out to my husband to help identify our missing luggage, which was incredibly helpful and understanding. Our luggage was delivered two days later. Thank you for your support!

5
Date of experience: Dec 17, 2025
lucas541
Bordeaux mishap, Gatwick saved the day

The airport failed to load my luggage, leaving me distressed upon arrival. Thankfully, after filling out an online form, my luggage was shipped to me within 48 hours. Not the best situation, but the team kept me updated, which eased my worries. Very grateful to have my luggage before the holiday.

5
Date of experience: Dec 16, 2025
Jess Cook
Quick resolution for my missing suitcase

My suitcase didn't arrive at the airport, so I completed the online form. It was found overnight, which was a relief since this was my first experience with such an issue. A representative contacted me to inform me it was on its way home. Excellent service and communication!

5
Date of experience: Dec 15, 2025
Max L.
Efficiently handled

Efficiently handled.

4
Date of experience: Dec 10, 2025
Archie T.
Supportive and effective

Supportive and effective. One representative was particularly professional while remaining friendly and understanding.

5
Date of experience: Dec 08, 2025
Glynis Parker
Exceptional service!

I left my backpack on the plane, and it was returned to me today. Excellent communication with the team, and I am truly satisfied with their service.

5
Date of experience: Nov 19, 2025
Hunter Parker
Challenges with luggage delivery

Our luggage didn't arrive on our flight. We received minimal support initially, but eventually a representative contacted us to confirm they had our bags. They provided reassurance and options for delivery. While the luggage arrived promptly, dealing with the airline for reimbursement has been frustrating. Thank you to the representative for their assistance and follow-up.

4
Date of experience: Nov 13, 2025

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Business Details

  • First Flight Forwarders is an established professional airline support company, servicing some of the largest airlines flying into the UK.

  • language https://1stflight.co.uk

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