Review Time
I have had a very frustrating and unacceptable experience with the service regarding a non-delivered order. Ongoing contact for six weeks has yielded no resolution. Despite the parcel being marked as 'delivered,' I never received it, and there was no proof of who collected it. The service keeps relying on a delivery system that offers no evidence of receipt. Their handling of the situation has been poor. I provided all requested documentation, yet customer service continues to claim that items are 'missing' or 'invalid,' which is simply untrue. Under consumer law, the seller is responsible until the customer receives the goods. Yet, they refuse to acknowledge this and try to shift the burden onto me. After weeks of delays and circular responses, I am left without the product and my money. This is not how a premium retailer should treat customers, and I advise caution when ordering, especially with deliveries requiring pickup.
I spent over a significant amount and my shipment is delayed due to their explanation of goods. I've reached out to the service with no response. I’m left wondering if I will even receive this shipment…buyer beware. Customer service is lacking for a luxury retailer.
I was initially hesitant about ordering from abroad for delivery to my country, but my concerns were unfounded. My item arrived in just two days and was in excellent condition. I purchased a jacket at half the price compared to local options. It fits perfectly and looks great.
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WHO WE ARE
24S is a proud member of the Louis Vuitton Moët Hennessy (LVMH) group.
Bringing the spirit of Paris to life through an exclusive online shopping experience for men and women, 24S features a selection of more than 300 fashion and beauty brands, from the finest luxury houses to emerging designers, including the promising talent of the LVMH Prize.
24S is also the exclusive online partner of Louis Vuitton , Dior , Celine and Moynat globally.
A UNIQUE EXPERIENCE
A true global destination, 24S offers you a range of state-of-the-art services such as express shipping to over 100 countries, with 24-hour delivery to New York, London, and Milan, as well as same-day delivery within Paris. Our customer service team is available 24/7 and our expert personal stylists are at your disposal for tailored selections and shopping assistance.
A loyalty program, shared with Le Bon Marché, lets you benefit from a suite of advantages: bespoke services, private events, member days, and more.
LIVE FROM PARIS
Like a code only insiders understand, the name 24S is inspired by 24 rue de Sèvres, home of Le Bon Marché, the iconic Parisian department store of which 24S embodies the digital experience.
With its expert teams, 24S gives you the keys to Parisian elegance, the expression of an untethered and sophisticated aesthetic that marries heritage and modernity. "Live from Paris," 24S connects the world to Paris, the international capital of fashion, and its creative and cultural effervescence.
The Parisian experience continues through to delivery, with special care given to the packaging. There's a little piece of Paris inside every 24S package.See more
