Name: 8x8.com
Telephone: 000000000
Rating: 3.1

Ramsey Harris Guest

The most frustrating experience I've encountered with a product in years

This is undoubtedly the most frustrating experience I have faced with a product in years, possibly my entire adult life. From the moment I subscribed, I felt completely disregarded when it came to getting answers to my questions or resolving any issues with my account. My account manager was frequently unavailable, responding only partially before going silent for days. While I was patient during the holiday season, my tolerance wore thin by mid-January. I started my service around late December, and as of mid-January, I still do not have phone service. Support is unresponsive; they direct you to an AI chatbot instead of answering calls. Once the payment is processed, Sales, Customer Service, and Tech Support seem to vanish, leaving your concerns unresolved. Porting issues arose, and it took them nearly a month to explain why, which was simply a matter of obtaining a porting PIN from my previous provider. *A MONTH TO PROVIDE THIS INFORMATION.* I created an account just to share this experience and caution others against using this service. This has been the worst consumer experience I can recall, making other companies seem like a breeze in comparison. Avoid this service at all costs.

Date of experience: Jan 13, 2026

Physio Guest

4 months ago

It just works

It just works. My use is limited to 2 users who both share a single lines on two phones. This combined with excellent texting app and I couldn't be happier. It just works.

Date of experience: Oct 21, 2025

Gavin Guest

4 months ago

Solid systems and always helpful

Date of experience: Oct 21, 2025

DAWN M WILLIAMS Guest

4 months ago

Phone system is very easy to use

Phone system is very easy to use, very portable, and flexible.

Date of experience: Oct 20, 2025

Stuart Guest

4 months ago

I like the ease of making phone calls

Date of experience: Oct 20, 2025

Sierra Guest

4 months ago

8x8 has been a great tool for our…

8x8 has been a great tool for our organization.

Date of experience: Oct 20, 2025

Jenny Guest

4 months ago

Great company

Date of experience: Oct 20, 2025

Mary Guest

4 months ago

there are a few times when the call…

there are a few times when the call drops, or other times when you can hear the phone dialing on the other end... but for the most part - it works.

Date of experience: Oct 20, 2025

Patrick Guest

4 months ago

Reliability

Date of experience: Oct 20, 2025

Shukhrat Guest

4 months ago

I am currently having difficulties with…

I am currently having difficulties with your Chrome extension for HubSpot integration. I have log in credentials for the 8x8 app and to the Admin Console, but they do not pass to the log in for HubSpot extension. I am confused.