aceproservices.co.uk

4.7
4.7 Based on 33 reviews

We provide the following: -Cleaning --Contract Cleaning --Specialist Cleaning -Grounds --Contract maintenance --High Pressure Cleaning -Waste Removal -Property inventory...

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Average Rating

4.7

/
5

33 Reviews

5 Star
85%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
9%

All Reviews

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Review Time

Puerca10
My experience here has severely affected my well-being.

My time with the company has taken a toll on both my physical and mental health. Even after five years of moving on, the culture remains focused on hiring remote workers from developing regions, paying them according to their local rates but penalizing them based on London standards, which often results in significant financial strain. 1) Wage Issues & Dishonesty: Management unjustly withheld two months of my salary during the peak of COVID—a decision that was proven unfounded when I contested it. Additionally, they misled me about processing my final settlement after I resigned. To date, I have not received three months of pay. Blame Shifting & Manipulation: The leadership avoids taking responsibility. Early in my tenure, they instructed me to terminate a newly hired employee and then encouraged that individual to pursue legal action if they felt wronged. When this occurred, I was blamed for the ensuing legal expenses. Lack of Work-Life Balance: As a facilities management organization, weekend work is expected, but the workload during COVID was extreme. I endured 20-hour shifts for months without any overtime pay. Health Risks: Despite assurances of work-life balance, my leave requests were denied twice, forcing me to work weekends consistently. Any operational shortcomings were attributed to me, despite the unreasonable hours. Advice to Leadership: Cease exploiting your employees; you are a business, not a charity.

1
Date of experience: Dec 06, 2025
Seth Powell
The company exploits its workers

My time working here has severely impacted my physical and mental well-being. Even years after leaving, the culture remains focused on hiring remote workers from developing regions, compensating them according to their local rates while penalizing them based on London standards, resulting in significant pay cuts. 1) Wage Theft & Dishonesty: Management unjustly withheld two months of my salary during the peak of COVID—this decision was unfounded when I raised concerns. They also misled me about processing my final settlement after I resigned. To date, they owe me three months of salary. Scapegoating & Gaslighting: Leadership avoids accountability. Early in my tenure, I was instructed to let go of an employee they had hired, and when that individual pursued legal action, management blamed me for the costs incurred. Zero Work-Life Balance: As a facilities management entity, weekend work was expected, but the demands during COVID were extreme. I endured 20-hour shifts for months without any overtime compensation. Health Hazards: Despite their claims of work-life balance, my leave requests were denied twice, forcing me to work weekends without respite. Any operational issues were attributed to me, despite the unreasonable hours. Advice to Management: Stop exploiting your workforce; you are a business, not a charity.

1
Date of experience: Dec 06, 2025
Tiffany Kelly
Exceptional service provided!

The team did a fantastic job cleaning my balcony. They were professional, efficient, and left everything immaculate. Highly recommend!

5
Date of experience: Nov 21, 2025
Alyson
Outstanding cleanup service!

The team did a tremendous job cleaning our school after extensive contractor work. Everything was meticulously cleaned to a high standard. I wish we had booked them for a longer duration. Definitely will be reaching out again, as they are worth it!

5
Date of experience: Aug 28, 2025
Ronnie
Consistently great cleaning service

I've utilized this service several times recently, and each experience has surpassed my expectations. Excellent workers.

5
Date of experience: Jul 15, 2025
flighteur
Excellent team experience

My experience with this service was fantastic; the staff were friendly. Thank you for your assistance.

5
Date of experience: Jun 06, 2025
Conrad A.
End of tenancy cleaning review

End of tenancy clean - effective communication, prompt and friendly. No complaints, they did a great job.

4
Date of experience: May 01, 2025
Bart Howard
Very good and professional service

Very good and professional.

5
Date of experience: Apr 25, 2025
Teresa
Amazing cleaning service!

They did an incredible job cleaning our front courtyard, which was entirely covered in algae. They had all the necessary equipment and completed the work efficiently, so we are very satisfied with their service. Communication with their office was also excellent.

5
Date of experience: Apr 03, 2025
Great communication and results

Good communication and they did a great job.

4
Date of experience: Mar 31, 2025

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