aces-eyeclinic.co.uk

First time i have ever ventured from my own Optician for anything to do with my eyes but, my own Opt

First time i have ever ventured from my own Optician for anything to do with my eyes but, my own Optician requested a second opinion and we selected: ACES Eye Clinic on the same day, a couple of weeks passed by and then an appointment came through for an early morning viewing.
From the moment i walked into the Chelmsford venue, i felt comfortable with where i had chosen to have my eyes thoroughly checked by the skilled and caring team.
Am at an age of retirement and have worn spectacles since the age of Four, i fully appreciated the care shown towards my eyes on the day along with the professionalism of the whole team guiding me around each essential piece of equipment.
Finally completing with a promise of another appointment in 9 months time, with a nicely worded verdict of "just old age"
Thanks everyone, i could have sat there all day and soaked up the friendly atmosphere . . .

Date of experience: Feb 16, 2026

Friendly Warming Environment

First time i have ever ventured from my own Optician for anything to do with my eyes but, my own Optician requested a second opinion and we selected: ACES Eye Clinic on the same day, a couple of weeks passed by and then an appointment came through for an early morning viewing.From the moment i walked into the Chelmsford venue, i felt comfortable with where i had chosen to have my eyes thoroughly checked by the skilled and caring team.Am at an age of retirement and have worn spectacles since the age of Four, i fully appreciated the care shown towards my eyes on the day along with the professionalism of the whole team guiding me around each essential piece of equipment.Finally completing with a promise of another appointment in 9 months time, with a nicely worded verdict of "just old age" Thanks everyone, i could have sat there all day and soaked up the friendly atmosphere . . .

Date of experience: Feb 11, 2026

Easily accessible

Easily accessible. Clean, modern clinic with relaxing atmosphere. Friendly staff, promptly seen. Very thorough assessment.

Date of experience: Feb 04, 2026

Quick professional service.

Date of experience: Feb 03, 2026

Fantastic team and experience

I had my cataract surgery performed just 3 days after my assessment and it was such a smooth experience. My surgery took 20 mins and was given excellent aftercare. I was given all the information needed with clear instructions on how often to apply the eye drops. Overall a great experience and highly recommended.

Date of experience: Jan 30, 2026

Fantastic Eye Clinic in Fakenham

Fantastic Eye Clinic in Fakenham! Went for my Glaucoma review, really pleasant staff especially Sarah who did all the testing. It's so nice to meet staff who are friendly and have such a respectful and pleasant manner. Great customer service which is rare in this day and age. Lovely clean waiting room and toilets. It was a cold 🥶 day yesterday and it was lovely to have coffee and biscuits to warm us up. 100% can recommend ACES. Thank you.

Date of experience: Jan 23, 2026

Reply to Aces request for more details.

I have already sent a review, more details have been requested, I am 83 & struggling with how. I have 12 sheets + of dates & time. My ref is 65527. First op on right eye was 12/aug/21 the second, piggy back was 5/jan/2022. I can copy & arrange delivery to Thetford. Not interested in going forward with any of this, life is too short. Just read digest & check the delays etc. You can find my private details via my ref. no. Regarding my friend his Dr. is referring him to Bury hosp. for procedure, still not good enough really, get someone to check what is happening to such a valuable procedure, & why everyone seems to be sent to Wisbech despite their ability to get there.

Date of experience: Jan 22, 2026

When I arrived at Aces eye clinic in…

When I arrived at Aces eye clinic in Fakenham, I was feeling calm, and was hoping for a good experience... and I was not to be disappointed. The staff were very caring and the laser treatment to my left eye has, I believe been a success!. I definately have better vision as a result of the proceedure. Many thanks to all. Best regards and love to all :)

Date of experience: Jan 21, 2026

Very good care …

After receiving a few cancellations from the clinic for my eye surgery I finally had the cataract surgery yesterday. All excellent and staff and surgeon put me at ease I would have liked a little more information on after care and return to work but googled the information and help the next day and now have decided to have next week off work due to the new lens settling and less chance of getting an infection as I work in retail

Date of experience: Jan 21, 2026

First cataract experience

I felt at ease from start to finish

Date of experience: Jan 14, 2026