Review Time
Poor unresponsive customer service who are uninterested in resolving issues. Took forever to resolve an issue with a faulty product purchased from site. Purchase products elsewhere.
I’ve purchased from Active Skin multiple times in the past and have always had good experiences prompt shipping etc, which is why this situation was so disappointing.I purchased a Medik8 product through Active Skin and experienced an immediate burning reaction on my skin when using it as directed which was odd as i have used alot of different actives with no issues. I contacted Active Skin promptly the next day to report the reaction.Despite being a regular customer and reporting the issue straight away, I was told two weeks later that there was nothing they could do, and that any resolution was “up to Medik8 supplier” No goodwill gesture, store credit, or alternative solution was offered , I’m simply left with a product I can’t use.I understand that retailers work with brands, but as the point of purchase, I expected Active Skin to take some accountability for customer care rather than deflect responsibility entirely.For a professional skincare retailer, this response felt rigid and disappointing. I’m now left out of pocket for a product that caused an adverse reaction, with no practical support offered.I hope Active Skin reflects on how situations like this are handled in future, especially for long-term customers.
Cancelled orderOrdered during Black Friday sales on the 30th November. I waited for them to dispatch and nothing. I contacted them about my order and they said that its out of stock so they refunded me. Its a product still currently available online to buy right now.
There weren't a lot of reviews for this business so I was a little nervous purchasing for the first time. However, it was all seamless. Fast delivery, items all as described and a little Kit Kat treat thrown in as well. Wouldn't hesitate to purchase from this store again.
Ordered over a week ago they haven’t shipped my item and sent an email that went to my junk folder so I only just saw it asking me to send them a screenshot of my bank transaction as my order had been flagged for review. I am not sending my bank details to them so now I have to wait for a refund hopefully to get my $460 back. NEVER order from this company absolute joke
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Activeskin is Australia's destination for all your favourite cosmetics online. Shop now pay later with Afterpay. Free Delivery in Australia on orders over $50.
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