advanziakonto.com

1.3
1.3 Based on 6 reviews

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Average Rating

1.3

/
5

6 Reviews

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
33%
1 Star
67%

All Reviews

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Review Time

Keith J.
Challenging Customer Support Experience

I’m giving two stars mainly because everything operates well, but the customer service is a major drawback. I waited in the queue for 60 minutes just to get a response. During my first call, they claimed there was too much background noise and disconnected. I then used my headset and called again. After 30 minutes, an operator finally answered, but my microphone was muted. By the time I unmuted it, the operator had hung up again. Contacting the security department is surprisingly difficult.

2
Date of experience: Dec 15, 2025
Jerome
Customer Service Needs Improvement

I’m giving two stars mainly because everything else seems to function properly, but their customer service is a significant issue. It’s incredibly frustrating. I waited for 60 minutes in the queue before someone finally responded. During my first call, they mentioned too much background noise and hung up. I then used my headset and called again. After waiting 30 minutes, an operator picked up, but my microphone was muted. By the time I unmuted it, the operator had already hung up. It's surprisingly difficult to reach the security department.

2
Date of experience: Dec 15, 2025
Chip
Issues with Withdrawal

Depositing money into the savings account went smoothly. However, when I attempted to withdraw it, I encountered a message stating: 'An unexpected error occurred.' It feels as though my funds have been held hostage by the service.

1
Date of experience: Sep 21, 2025
Demetrius Howard
Lack of Communication with Customers

On September 18, 2024, I received a request for documentation regarding the origin of funds in my account. I promptly sent several bank statements with detailed explanations. However, on September 26, I inquired if the documents were sufficient but received no response. On October 15, I received a reminder to submit the documentation, warning that my account would be blocked within 30 days. After calling the support team and sending additional documents, I’m baffled by the lack of communication from them. I have several reference numbers but no replies. I called the helpdesk twice last week, and still no response. It's concerning that they don't engage with customers effectively, risking account blockages without any recourse.

1
Date of experience: Sep 18, 2024
Emma H.
No Response to Inquiry

I submitted an information request a week ago and have yet to receive a response. I wouldn't trust them with my commission list, let alone my funds!

1
Date of experience: Jan 23, 2024
Zebuzor
Need for Communication

It's crucial to establish contact regarding the service to find assistance and solutions to ongoing issues. People are feeling isolated.

1
Date of experience: Nov 01, 2023

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