ahm.com.au

4.5
4.5 Based on 41 reviews

You’re good with simple, smart and affordable private health insurance. From hospital cover to hospital and extras packages and more, get health cover for things you’ll actually use....

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Average Rating

4.5

/
5

41 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
13%

All Reviews

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Review Time

Etta Sigsworth
We tried to make a claim by phone, but in doing this we had to wait 45 minutes to speak to a consult

We tried to make a claim by phone, but in doing this we had to wait 45 minutes to speak to a consultant. He was very pleasant but had to speak with his team member before he could process our claim, even though they instructed him to tell us to make any future claims online (which is not necessarily easy for us). As you don't have any shop fronts, I would expect that it should still be possible to actually speak to someone for this service

1
Date of experience: Feb 23, 2026
Joyce Worthington
I have had the pleasure in speaking with Lee and found her to be articulate in her valued position

I have had the pleasure in speaking with Lee and found her to be articulate in her valued position
she was very polite and apologised when it was needed.
I feel that Lee is a great person to speak with
and explained to me so that I understood all the question I asked of her
Thank you

5
Date of experience: Feb 11, 2026
Will Baker
Absolute disgrace of a company. I spoke with an agent on the phone last week who guaranteed me my po

Absolute disgrace of a company. I spoke with an agent on the phone last week who guaranteed me my policy would be cancelled and I would not be charged. She also confirmed I would have the relevant pro-rata amount refunded that week.

Instead of any of the above occurring, I have again been charged this week and my policy has not been cancelled.

I luckily spoke with a bloke on the phone just now who seemed like he knows what's he is doing who has assured me the policy will now be cancelled- fingers crossed he can do what was previously requested on multiple occasions

1
Date of experience: Feb 02, 2026
Wendy
Outstanding and tailored customer service experience today.

I received outstanding and tailored customer service today. I was searching for a more competitive premium, and the representative provided a comprehensive assessment of my family’s circumstances and evolving needs. This level of service is hard to find these days! Ultimately, I saved over $500 a year while getting all the necessary extras and hospital coverage for my family. You're a treasure, thank you!

5
Date of experience: Jan 15, 2026
Viola
Outstanding assistance from the representative

The representative I spoke with was extremely helpful. The information provided was clear and informative, which significantly assisted me in making an informed decision regarding my policy moving forward. I would highly recommend this service.

5
Date of experience: Dec 12, 2025
Gwenda Price
The representative I spoke with was fantastic

The representative I spoke with was incredibly helpful. They provided clear and informative guidance that helped me make an informed decision about my policy. I would definitely recommend this service.

5
Date of experience: Dec 12, 2025
jelleverheggen
Exceptional customer service experience

I had a conversation with a representative today who was absolutely amazing. They were not only helpful and informative but also friendly, making the process enjoyable. I never felt like my lengthy call was a burden, and knowing I can request the same representative next time is very reassuring.

5
Date of experience: Dec 11, 2025
Adora Parker
Excellent customer service

The customer service was outstanding—clear, helpful, and genuinely caring. The product I inquired about was very flexible, making it easy to tailor to my needs. It offers great value for money, significantly less than what I was paying elsewhere. I would highly recommend this service.

5
Date of experience: Dec 09, 2025
Valda Patterson
Helpful and friendly support

The representative was extremely helpful and friendly. They made me feel at ease and certainly assisted me with my inquiry.

5
Date of experience: Dec 04, 2025
Tara Bell
Exceptional service from the company

While many health insurance companies don't refund certain examinations, this company made an exception and refunded me. The representative I spoke to was very helpful.

5
Date of experience: Dec 04, 2025

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Business Details

  • You’re good with simple, smart and affordable private health insurance. From hospital cover to hospital and extras packages and more, get health cover for things you’ll actually use.

  • call 1300483439
  • language https://ahm.com.au

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