Review Time
We tried to make a claim by phone, but in doing this we had to wait 45 minutes to speak to a consultant. He was very pleasant but had to speak with his team member before he could process our claim, even though they instructed him to tell us to make any future claims online (which is not necessarily easy for us). As you don't have any shop fronts, I would expect that it should still be possible to actually speak to someone for this service
I have had the pleasure in speaking with Lee and found her to be articulate in her valued position
she was very polite and apologised when it was needed.
I feel that Lee is a great person to speak with
and explained to me so that I understood all the question I asked of her
Thank you
Absolute disgrace of a company. I spoke with an agent on the phone last week who guaranteed me my policy would be cancelled and I would not be charged. She also confirmed I would have the relevant pro-rata amount refunded that week.
Instead of any of the above occurring, I have again been charged this week and my policy has not been cancelled.
I luckily spoke with a bloke on the phone just now who seemed like he knows what's he is doing who has assured me the policy will now be cancelled- fingers crossed he can do what was previously requested on multiple occasions
I received outstanding and tailored customer service today. I was searching for a more competitive premium, and the representative provided a comprehensive assessment of my family’s circumstances and evolving needs. This level of service is hard to find these days! Ultimately, I saved over $500 a year while getting all the necessary extras and hospital coverage for my family. You're a treasure, thank you!
The representative I spoke with was extremely helpful. The information provided was clear and informative, which significantly assisted me in making an informed decision regarding my policy moving forward. I would highly recommend this service.
I had a conversation with a representative today who was absolutely amazing. They were not only helpful and informative but also friendly, making the process enjoyable. I never felt like my lengthy call was a burden, and knowing I can request the same representative next time is very reassuring.
The customer service was outstanding—clear, helpful, and genuinely caring. The product I inquired about was very flexible, making it easy to tailor to my needs. It offers great value for money, significantly less than what I was paying elsewhere. I would highly recommend this service.
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