Review Time
I started collecting in the 1990s, and initially it was a fantastic program. I encouraged friends to sign up through BMO MasterCard. We took lots of flights and redeemed miles for some big ticket items.
But now, what can I say. It is a business trying to fail.
As an ONYX collector, I have a special phone line I can call, but after punching in all the requested numbers I still end up in the same 3+ hour queue as everyone.
I just want to change my email, but that is NOT a self-serve option. Once I prove who I am, this should be an easy thing to do. Instead, hours of my life are being sucked away.
The least they can do is update the muzak program they bought in the 90s.
I started collecting in the 1990s, and initially it was a fantastic program. I encouraged friends to sign up through BMO MasterCard. We took lots of flights and redeemed miles for some big ticket items.But now, what can I say. It is a business trying to fail.As an ONYX collector, I have a special phone line I can call, but after punching in all the requested numbers I still end up in the same 3+ hour queue as everyone.I just want to change my email, but that is NOT a self-serve option. Once I prove who I am, this should be an easy thing to do. Instead, hours of my life are being sucked away. The least they can do is update the muzak program they bought in the 90s.
I just lost 33800 airmiles after 23 years of being a member because they expired. I've been waiting to take my son on a trip when he was old enough. So i've been saving them. Log in today, 0 miles. Called customer service. I didn't use them so they wiped them. Won't re-instate them. Oh, but I can start over if I want to open a new account... 23 years i've been collecting, and nothing !!!!
The worst customer service , they always make excuse to not give me my offer air miles ! I suppose to have 1000 AM for offer i paid money for ! they don’t respond after i sent them the invoices ! And after 1 month back and i called i have to stay 1 hour argue , meanwhile other people got the same offer and same date without any isse i got a screenshot and sent but they don’t have respect for customers what a waste of time ! I am going to call my bank to remove this program
The benefits have been reduced drastically, or completely taken away. The amount of miles o earn is next to nothing.Many loopholes and hidden details if wanted to purchase through them travel etc. Too bad, we were 30 years loyal to this brand. Time to up level and WIN not stay attached and lose and keep getting disappointed
The company permanently has my card flagged as a security risk so that I cannot use the self service option. Called them yet again to have something sorted. I was told that my wait time was less than 5 mins. Thirty mins later I hung up.From what I have read online, the security flagging and phone wait times are intentional so that rewards aren't used.The app also has very limited ability to read receipts. No clue that OJ stands for orange juice or that Pepsi is a cola. Very basic system. When I ask for a review when denied, they ignore the request.
It used to be way better but it's a waste of time now. With the loss of Safeway/Sobey's it's a massive loss in the West. There are hardly ANY vendors anymore. I've switched to WestJet shops to do my online purchases & given up ENTIRELY on Airmiles.
Account was flagged for fraud and no one will explain why. I was told wait 3-4 weeks for someone to contact you. Absolute joke of a rewards program. This all after waiting 40 minutes to speak to an agent who barely spoke my language.
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