aitworldwide.com

3.5
3.5 Based on 41 reviews

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. Since 1979, the Chicago-based supply cha...

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Average Rating

3.5

/
5

41 Reviews

5 Star
63%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
37%

All Reviews

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Review Time

Sam Sanchez
Horrible company. Worst customer service every. Called so many times with the run around that the co

Horrible company. Worst customer service every. Called so many times with the run around that the coordinator and manager would call me back. Guess what? Never did. Had to escalate to the company I ordered from.

1
Date of experience: Jan 25, 2026
Sam Sanchez
Horrible company

Horrible company. Worst customer service every. Called so many times with the run around that the coordinator and manager would call me back. Guess what? Never did. Had to escalate to the company I ordered from.

1
Date of experience: Jan 24, 2026
Piero Turri
Amazing communication

Amazing communication. Was left feeling reassured and confident in the service. Very refreshing to speak to human being rather than Ai bot.

5
Date of experience: Jan 21, 2026
MARY DI SILVESTRO
Great Delivery Company

Great delivery company which sent text messages with delivery updates and times. Delivered perfectly-

5
Date of experience: Jan 14, 2026
Robert C.
Delivered on non-acceptable day…

Delivered on non-acceptable day (Sunday) after being told Sunday delivery unacceptable. Company should check, not just plan, a acceptable day and time frame. Will not use ATI company in future.

1
Date of experience: Dec 14, 2025
Lani Tipton
Where to begin…STEER CLEAR IN LOUISIANA

Where to begin…what should have been a simple delivery ended up with a summons for a court date with a max fine of $500 and my arrest posted online “in error” and all due to an immature delivery man and total lack of driver communication that could have prevented it all! BUT the tv is in one piece as far as I know (haven’t taken it from the box yet!) AND like others the delivery was days late from original set date! Steer clear IF you have a choice.Technically NO STARS for AIT.

1
Date of experience: Dec 12, 2025
Jason Maehl
Would give negative starts if possible

Would give negative starts if possible. Order was made it November. It was supposed to be delivered 10 days later on 12/9. Now 12/23 (2 weeks late) and shipper doesn't know where the order is or when I will receive it. Their tracking system is a joke and their tech support don't even know how to interpret it.

1
Date of experience: Dec 09, 2025
Sharifa Knowles
This is likely the most incompetent…

This is likely the most incompetent company I have ever worked with. Run!

1
Date of experience: Dec 04, 2025
customer
No complaints and great service

The delivery drivers were both friendly and helpful. Came on time and put my sofa together for me. Would definitely recommend this company again!

5
Date of experience: Dec 03, 2025
t watson
DEPLOYABLE

I was notified of a delivery between 8.36/10.36 today the 10th October.The slot came and went.Talking to the company the delivery never left the Depot in Northampton until 9.40am.Given that I live in Chingford there was no way that they could have delivered by 10.36am.No notification from AIT of a late delivery.Phoned the company at 11.30am and was informed delivery will be another 40/50 minutes.I have had numerous delivery by DPD over the years and they have never missed there hourly time slot.I really really wish that I could give a negative star

1
Date of experience: Oct 10, 2025

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Business Details

  • AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. Since 1979, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing and worldwide locations in Asia, Europe, and North America, AIT’s full-service options also include customs clearance, warehouse management, and white-glove services.See more

  • call +16307668300
  • language https://www.aitworldwide.com

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