Review Time
Horrible company. Worst customer service every. Called so many times with the run around that the coordinator and manager would call me back. Guess what? Never did. Had to escalate to the company I ordered from.
Where to begin…what should have been a simple delivery ended up with a summons for a court date with a max fine of $500 and my arrest posted online “in error” and all due to an immature delivery man and total lack of driver communication that could have prevented it all! BUT the tv is in one piece as far as I know (haven’t taken it from the box yet!) AND like others the delivery was days late from original set date! Steer clear IF you have a choice.Technically NO STARS for AIT.
Would give negative starts if possible. Order was made it November. It was supposed to be delivered 10 days later on 12/9. Now 12/23 (2 weeks late) and shipper doesn't know where the order is or when I will receive it. Their tracking system is a joke and their tech support don't even know how to interpret it.
I was notified of a delivery between 8.36/10.36 today the 10th October.The slot came and went.Talking to the company the delivery never left the Depot in Northampton until 9.40am.Given that I live in Chingford there was no way that they could have delivered by 10.36am.No notification from AIT of a late delivery.Phoned the company at 11.30am and was informed delivery will be another 40/50 minutes.I have had numerous delivery by DPD over the years and they have never missed there hourly time slot.I really really wish that I could give a negative star
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AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. Since 1979, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing and worldwide locations in Asia, Europe, and North America, AIT’s full-service options also include customs clearance, warehouse management, and white-glove services.See more
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