Review Time
We rented a car from 14/08 to 26/08, in addition to having paid in advance, the card of my partner who is a few years older than me, was not accepted for the deposit, and even having the cash they didn't want it entrust the car.So we had to add me as a second guide, which together with the deposit had an additional price of 579 euros…Not only that, once the car was returned, two days after the return I was EXTORTED of another 244 euros, again for being in the group of young drivers, who had already been paid upon collection of the vehicle.For a week both my partner and I have been trying to contact customer service which is practically non-existent.Absolutely disappointed with the experience, and the staff.
No-one in attendance when the car was collected.Car dirty and several marks. Car returned with no incidents.1250 euros taken from credit card without notice claiming additional damage.Dispute escalation procedure requested without response.Are they just hoping I will go away?Do they do this often?Legal action being taken.
Terrible service. Due to a flight delay the rental office was closed when we arrived at Leeds Bradford Airport. I returned the following morning to collect the car, only to be told that it had been given away overnight and they had no cars available. They just said I could go to the Avis counter as "they have cars". Avis were very helpful but of course I had to pay again at a higher cost. I am still waiting for a refund from Alamo/Enterprise.
Could not help med cancel my reservation. The staf at the counter at Nice Airport could not help me, other than give med at phone number. Talked to customer service on the phone, they told med to go to the website. The website stated that I only could cancel via phone number. Called again, was sent back to website. Tried one more time, could not cancel thru website, and the staf at the counter or customer serice at the phone could help me.
Always been very happy renting cars at Alamo in the US. But alas, the portuguese branch leaves everything to be desired. Absolutely no willingness to seek a solutions or even communicate in a respectful and constructive way. Luckily, I was able to go next door at Sixt and place my business there, and not only received better service but also a nicer car in the same compact SUV class (an Audi Q2 instead of a Hyundai something).Avoid Alamo in Portugal. It's operated by a local excuse of a company called Guerin, a prime example of the portuguese (non existing) approach to service.
I had booked a car from Alamo via booking.com, and while booking I had to give my credit card number as a guarantee. While picking up the car in Lisbon Airport, they told me that I had to make another payment with my credit card, because the first one was just a guarantee. When I returned home I realized that both amounts had been taken immediately. Communication on the website and emails did never get a reply. Also booking.com was no help for me; they just said I had to phone to Alamo. Finally I contacted my credit card filing a complaint because of fraud. Now after 4 months I got my guarantee back, but I don't know if it was refunded by the card or actually by Alamo.I had booked the car through Alamo, but actually I got the car from Guerin, which seems to be the same.The car was ok, nothing to complain.I am just disappointed how big my trouble has been to get my money back.
Alamo rent a car Malaga Airport.Great choice, i have used other car hire rentals at Malaga airport and have been left very disappointed with their services, Alamo was great, once we got in the shuttle bus ( 7 people ) from the terminal the driver had texted my name to the depot and i was greeted and welcomed to Spain by a member of staff ( never has this been done before on arrival to Spain ), I was given three choices on the fuel for the rental, full to full, full to empty or what ever was in the car, to be returned at the same level, the car had a full tank so i went for that option. I was shown the car which was a full size 7 seater vehicle, it probably helped that the car only had 2000km on it and was nearly brand new, i was told about the different insurances that i could purchase with absolutely NO hard sell on any of the options. I went for the best insurance as the car was new and didn't want any surprises on return.The car itself was perfect in every way, diesel, auto and full air con.The return service was very easy when i dropped the car off, a quick check over on the fuel and body work, I received an email conformation within a couple of minutes and was taken straight to the airport time by the pleasant shuttle bus driver.I will defiantly use this outlet of Alamo on my return to Spain
Good experience with Alamo!!!!How easy or how accurate were the directions?Good customer service at Porto Airport and great shuttle service from/to Alamo stationHow was the service at the counter?Good customer service provided by the staff. However, further information should be provided in advance with regards to the full insurance package provided by Wisecars that is not accepted by Alamo.How was the car?The car was really good (definitely a good choice), However, it was handed over properly cleaned up inside (something that should be improved).How was the returning process?Returning process was great!!!! The lady that helped us with the process was absolutely amazing (wish it was always like that).OverallThis was the first time I rented a car with Alamo and it was a good a experience.
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Alamo Rent a Car is a car rental agency in the United States.
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