Review Time
So the boot struts failed on my 2019 V60. Volvo refused to replace them under warranty and wanted to charge me £1100 for replacements. I’ve just removed them myself today and replaced with parts sourced from Amazon for a fraction of the cost. The old ones were completely shot, clearly water ingress and damage, one of the springs was so corroded it had split. This is a know fault, yet Volvo refuses to acknowledge it. I will not be buying another one.
Update: it’s an easy job and took about 30 minutes to do.
I have now been sold two faulty cars by Volvo dealerships.
The first vehicle had a faulty driveshaft, which is a serious safety issue. The fault became obvious on the first day I received the car yet I had to repeatedly raise with the dealership and arrange recovery myself. I later discovered it had previously failed its MOT on the driveshaft, which was never disclosed to me at the point of sale. When I raised concerns, the dealership insisted there was no issue. Within days of purchase, I had to stop driving the car and arrange recovery myself. After significant stress, I eventually obtained a refund.
I then purchased a second vehicle, which has an ongoing electrical fault. It is currently undergoing its third repair attempt for the same issue. I have had to cover replacement car costs myself and have not been reimbursed.
Volvo UK has not supported my complaint at all simply reffered back to dealers, and the dealership is ignoring my enquiries about my right to reject the vehicle within the legal timeframe.
Very stressful experience. I would advise others to proceed with caution.
I appreciate the brand, but when there are mistakes made by the staff regarding safety, the company should intervene with a recall and address the issue at no cost. Unfortunately, it seems they are not concerned about this, which is my only criticism.
We enjoyed our vehicle on the subscription plan, but were misled about the purchase process. As our subscription neared its end, we expressed interest in buying the car, only to be told we must return it for a minimum of six weeks and then bid at auction. The quoted guide price was shockingly high compared to market value. This was never made clear to us during the initial agreement. I trusted this brand but am now very disappointed and will not buy again.
The insurance service is a collection of disconnected subcontractors with poor customer support. I am trying to file a straightforward claim for repairs, but they have taken my drivable car without any timeline for its return. I would advise against using this insurance service.
I own a 2020 vehicle and am disappointed with the numerous issues and high repair costs. Recently, in cold weather, the doors wouldn't open due to a child lock error. I had to climb in through the back. The on-call system failed six months ago, and a workshop determined the modem needed replacement, which is costly. Other problems include malfunctioning parking assistance and heating issues. This experience has made me reconsider future purchases from this brand.
The customer care support has been extremely frustrating. Communication has been ineffective as I sought assistance on a warranty issue with the dealership. There was a discrepancy between the purchase agreement and what was recorded in the portal. After nearly two weeks of emailing and calling the customer care representative for action, I found the dealer willing to help, but customer support was nearly non-existent. This makes me reconsider buying another product from this brand due to the lack of support.
My experience with the brand after purchasing a new vehicle has been disappointing, affecting my confidence in them. The vehicle had several issues shortly after delivery, which were not resolved despite my attempts to seek help. Communication was slow and at times dismissive, leaving me to chase updates. I ultimately had to reject the vehicle, and while this was accepted, the process was unnecessarily complicated. My experience suggests that the product released was not fully ready, and the customer experience did not match the brand's premium image.
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