Review Time
I had an extremely disappointing experience after buying a smartwatch from their online platform. From the start, I returned it because the battery was draining quickly. After they checked it, they claimed it was functioning properly. However, a month later, the screen began to flicker. I took it to a local shop, and they returned it after 10 days, stating it was working fine. Yet, just two days later, the same issue occurred. Upon reviewing their service receipt, I realized no actual repairs were made.
I am writing to formally complain about how my case has been managed. I've been trying to purchase a phone for two days, but delivery has failed twice. They keep telling me to wait. I wasn't able to celebrate New Year's Eve because the delivery team failed to arrive twice. Their team shows no accountability and won't let me speak to a manager to escalate the issue. If they want to retain me as a customer, they should reach out directly.
I had an extremely disappointing experience. I purchased a smartwatch from their online store, but I returned it immediately due to rapid battery drain. After inspection, they claimed it was functioning properly. However, a month later, the screen began flickering. I took it to a local shop, and after 10 days, they also said it was working fine. Yet, just two days later, the same issue occurred. Upon reviewing their service receipt, it was clear that no repairs were made.
Exercise caution when purchasing online. I bought a laptop that wasn't available in-store, but the charger provided is for different plugs and sockets. It doesn't fit here. Customer service suggested I buy another adapter, providing numerous excuses. I visited one of their stores, but they didn't have a suitable adapter and told me to check elsewhere. This feels like a scam.
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