Review Time
I’ll never use this company again. I booked an Umrah package for my son and his mother, when they arrived in Madina, they couldn’t check in their hotel as there was no such booking for them. They spent three hours trying to get the matter resolved with the travel agent and nothing results whatsoever, in the end, I told my son to pay for the hotel which he did. I messaged the travel agent about the situation and no one has responded. They were very prompt in taking the payment for the trip and failed us badly. Totally unprofessional and clearly unscrupulous.
Exceptional Family Umrah Experience with Al Khair Travel
We recently booked our family Umrah package with Al Khair Travel, and we can confidently say that it was one of the best decisions we made for this blessed journey. From the very beginning until our safe return home, everything was handled with professionalism, care, and sincerity. Performing Umrah is a deeply spiritual experience, and having a reliable travel partner makes all the difference. Al Khair Travel truly made our journey smooth and memorable.
From our first interaction, their team was polite, responsive, and highly professional. They explained every detail of the package clearly, including visa processing, flight schedules, hotel accommodations, and transportation arrangements. We appreciated their transparency in pricing, as there were no hidden charges or unexpected changes. Everything was clearly communicated, which gave us peace of mind before traveling.
The visa process was handled efficiently and without any stress. All required documents were managed properly, and we were guided step by step. Their experience was evident in the way they organized everything so smoothly. We did not face any delays or confusion, which is very important when traveling with family.
Our flight arrangements were perfectly organized according to our convenience. The timings were suitable, and the booking process was handled professionally. From departure to arrival, the journey was comfortable and well-coordinated. We did not encounter any unnecessary complications, and everything went according to plan.
When we arrived in Makkah, we were very impressed with the hotel provided. The accommodation was clean, comfortable, and located at a convenient distance from Haram. This was especially helpful for our elders and children. Being close to the Haram allowed us to attend prayers easily and perform Umrah without difficulty. The rooms were neat, well-maintained, and provided a peaceful environment for rest after long days of worship.
Our stay in Madinah was equally well arranged. The hotel was close to Masjid-e-Nabawi, making it easy for us to attend prayers regularly. The peaceful environment of Madinah is something every Muslim treasures, and thanks to the excellent arrangements, we were able to focus entirely on our Ibadah. The comfort and convenience provided during our stay made the experience even more special.
Transportation services throughout the journey were reliable and punctual. Airport transfers and travel between Makkah and Madinah were managed efficiently. The vehicles were comfortable, and the drivers were respectful and cooperative. We never faced delays or confusion, which made the entire trip stress-free.
One of the most impressive aspects of Al Khair Travel was their continuous support. Even during the trip, they remained in contact to ensure everything was going smoothly. If we had any questions or needed assistance, they responded quickly and professionally. Their responsibility did not end after booking; they stayed connected until we returned home safely. This level of dedication shows their genuine commitment to customer satisfaction.
The overall package offered great value for money. Considering the quality of hotels, flights, visa services, and transportation, the pricing was very reasonable. Everything promised was delivered exactly as discussed. There were no compromises in quality, and we felt truly satisfied with the services provided.
For families planning Umrah, reliability and organization are extremely important. Traveling with elders and children requires proper coordination, and Al Khair Travel managed everything perfectly. Because of their excellent arrangements, we were able to focus fully on our prayers and spiritual reflection without worrying about travel logistics.
Our entire journey from start to end was fantastic. Every detail was handled with care and professionalism. We returned home with beautiful memories, complete satisfaction, and a heart full of gratitude.
We sincerely thank Al Khair Travel for their efforts in making our journey smooth and wonderful. May Allah reward them for serving the guests of Allah and put barakah in their business. We highly recommend their services to anyone planning Umrah with family.
Jazak Allah Khair for everything. May Allah accept our Umrah and bless you for your hard work and dedication. Ameen.
I booked flights for two passengers travelling to Saudi Arabia for Umrah and onward to Dubai through Al Khair Travels, and the entire experience was nothing short of stressful, frustrating, and deeply disappointing. 15-25th December 2925
From the very beginning, we had to chase the agency for absolutely everything — visas, transfer details, flight tickets, confirmations — nothing was proactively provided. Communication was poor throughout. Aysha and Methab were uncooperative, unprofessional, extremely slow to respond, and repeatedly failed to deliver on promises made. Every single update required multiple calls and follow-ups from our side.
They clearly struggle to manage multiple bookings correctly without creating unnecessary hassle and stress. A travel agent is supposed to make the process smooth and worry-free — this was the complete opposite.
The most unacceptable issue was the hotel voucher. Despite requesting it in advance, we never received it before travel. Upon arrival in Makkah, we were left waiting and forced to contact the agent ourselves. There was no emergency contact available out of hours after 5am. Eventually, someone called after 8:30am to provide a hotel reference number so we could finally check in. This is unacceptable, especially for pilgrims arriving tired and expecting basic organisation to be in place.
Overall, the service, communication, professionalism, and customer care were shockingly poor. A blessed and spiritually rewarding Umrah trip was overshadowed by the stress and incompetence of this company.
Owner Mr. Abdihannan Warsame — you seriously need to sort out your company’s processes, staff training, and customer service standards.
I would strongly advise others to avoid this agency if you value peace of mind, organisation, and basic professionalism.
Never again.
I have just returned from my Umrah trip and I want to leave a genuine review for Alkhair Travel and especially my travel agent Amna. From the moment I booked until after we returned home, Amna stayed in touch and made sure everything ran smoothly. She kept me updated at every stage, explained every detail clearly and was always quick to respond. She arranged our Umrah visas, booked wheelchairs for my elderly parents and sent all documents on time including flight tickets hotel confirmations,airport transfers, Makkah to Madinah transfers, and Ziyarat vouchers. She also shared WhatsApp contact numbers for all drivers and personally followed up with them to ensure they arrived on time. Managing a group of 14 people is not easy but everything was organised perfectly and gave me complete peace of mind throughout the trip. My family and I had a great experience and I highly recommend Amna and Alkhair Travel to anyone planning Umrah. If you want peace of mind for yourself and your family, book with Amna at Alkhair Travel.
“I had an outstanding experience with the representative. She was incredibly helpful, knowledgeable, and genuinely went above and beyond to assist both me and my friends with the travel packages. Her dedication and support were truly commendable, and I felt well taken care of throughout the process. Even though I didn’t book this time, I wholeheartedly recommend her services to anyone planning their trip. She’s truly a gem in the travel industry!”
Our recent trip to Saudi Arabia for Umrah was truly remarkable, Alhamdulillah. The visa process was efficient, and the representative was incredibly supportive throughout. We received our Umrah visa on time without any hassle, which set a positive tone for our journey. The transport to our hotel in Makkah was timely and well-coordinated. Even though we faced a minor car issue, the driver was very apologetic and quick to resolve it, which we truly appreciated. From Makkah to Medina, every moment was filled with blessings and comfort. Our experience in both sacred cities was unforgettable, and we are very thankful to the service for their assistance and professionalism throughout. Allahumma Barik!
My pilgrimage journey was made truly memorable, thanks to the agent. They are professional, caring, and attentive, ensuring every step was smooth and stress-free. From planning to execution, they guided us with patience and dedication. All arrangements were perfectly organized, and their warm support made us feel well taken care of. If you're seeking someone who prioritizes your experience, this agent is the best choice. I'm incredibly grateful for their outstanding service. Highly recommended!
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