Review Time
I reached out to inquire about my order since it had been quite some time without receiving any art for approval for the custom blanket. They informed me that the design was completed three days prior but hadn’t communicated that to me. It took two weeks for the item to be shipped, and I received a blanket with a Halloween background instead of the floral one I selected. They had mentioned that once I approved, the system would "automatically lock in what you chose." I never actually saw the background I allegedly picked, and now there's no time for them to correct the mistake.
These folks are amazing! I've sent e-mails twice and have heard back the same day!! Their customer service is the best ever and I'm sold on the product as well. My little dog didn't take to the ramp right away and I was ready to send it back. They were great about it and offered an alternative. As it has turned out, my puppy now loves the ramp and I love these people!
Alpha Paw made me appreciate small businesses. They were prompt with my order & the paw throw blanket is just what we needed to protect our bed linens. My dog loves the fact that she can snuggle in it, so it's a win-win. The quality of this blanket is excellent and I would not hesitate to order from Alpha Paw again.
The products I have purchased from Alpha Paw are of the best quality and I have been so happy with them. My very senior cat is now blind and deaf and she uses all of the ramps to get to her favorite spots. I just purchased the OrthoPlush bed and she wouldn't use it and I knew she probably did not because she could not see it. I was giving up and put it on my bed and guess what, she was in it and she loves it. Thank you Alpha Paw for being so caring.
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Alpha Paw is built with the mission of helping your furry family to lead happier, healthier and longer lives. We are a team of pet lovers who join in passion to create amazing products you and your pets will love! We believe pets come first and this is...
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