Review Time
The vets that night completely disregarded what I was saying. They declined to refer my male cat to an emergency vet despite him urinating a significant amount of blood, insisting I wait two days until my regular vet was available. Tragically, my cat passed away the following day. When I reached out to express my frustration, they provided a summary of our conversation, quoting me about the blood issue and the vet's dismissive response, stating that as long as he was walking, he was fine. They then claimed it wasn't their fault and suggested counseling for pet loss. I replied, pointing out that they quoted my concern about the bleeding, yet the vet never asked for evidence or details, simply assuring me he was okay. I am still waiting for a response from them.
The veterinarians that night completely disregarded my concerns. They refused to refer my male cat to an emergency vet despite him urinating a significant amount of blood, insisting that I wait two days until my regular vet was available. Tragically, my cat passed away the next day! When I reached out to express my frustration, they merely recounted our conversation, quoting me about the blood and the vet's dismissive comments. They even suggested I seek counseling for the loss of my pet. I pointed out that I had clearly stated the severity of the situation, yet the vet never asked for any visual evidence and simply assumed he was fine because he was walking. I am still awaiting a response.
I had never used a remote vet before and only tried this service once. I wouldn’t choose it for urgent matters. Given my background in healthcare, I inquired about red flags and was impressed with the responses. The video feature was particularly useful. Our vet, Dr. Suzie, responded promptly to our follow-up questions, providing an abundance of information and a long-term solution to our immediate issue. Thank you, Dr. Suzie and the team; I would definitely use this service again.
I had a fantastic experience with this app. I tend to overthink everything! The representative responded quickly and provided thorough information, recognizing my anxiety and taking the time to address all my concerns. If your pet is unwell, I highly recommend downloading this!
I was directed to the service for after-hours emergencies. Earlier, my vet had scheduled a routine appointment for four days later, but advised me to reach out if my cat's condition worsened. However, they deemed my cat's situation non-life-threatening. My cat, who is epileptic, had an abscess and was unable to relieve herself, leading to seizures. The service insisted this wasn’t an emergency. I don’t understand how they could conclude that; she was in pain and distress!
I reached out on a Monday evening due to concerns about my cat, Patch. The process was straightforward, and Dr. Emily agreed that he needed to be seen that night. This system is excellent for determining whether an emergency vet visit is necessary. Sadly, Patch ultimately had to be put to sleep.
I sought emergency care for my pet mouse through the service last night. I was told she didn’t qualify as being in a life-threatening condition, despite my repeated concerns that she might not survive the night. I was advised to seek a private practice, which I couldn't afford due to my financial situation. The following morning, I woke up to find my mouse had passed away. It’s heartbreaking to think I knew better than the veterinarians. Some might dismiss her as just a mouse, but her life mattered, and now I have to break this news to my children. It’s truly devastating.
My beloved rescue cat, Willow, experienced seizures six weeks apart, with episodes occurring on a Saturday and the following Sunday. On that Sunday, I contacted the service and received a prompt video response advising me to take her to an emergency vet, which I did. I’m incredibly thankful for the swift reply. Fortunately, Willow is now on a new medication that has minimal side effects, and she hasn’t had a seizure in a while.
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