www.healthypets.com

2.7
2.7 Based on 495 reviews

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Average Rating

2.7

/
5

495 Reviews

5 Star
36%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
50%

All Reviews

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Review Time

Davina Barnes
I think this is a great place place to…

I think this is a great place place to shop for your pet’s food, treats and supplies. I’m happy to support a local family owned business with such wonderful customer service. Nice people with good quality products. It’s shocking what harmful products are in most dog foods. GHP’s will not sell such products so you know their ethics are high and they want the best for our beloved animals. I don’t order online because I had a little trouble placing an order that way but I think it was probably my fault. I call and they are happy to take my order and they deliver it to my door. I love them 😍.

5
Date of experience: Jul 17, 2025
Michelle Knaub
I think this is a great place place to…

I think this is a great place place to shop for your pet’s food, treats and supplies. I’m happy to support a local family owned business with such wonderful customer service. Nice people with good quality products. It’s shocking what harmful products are in most dog foods. GHP’s will not sell such products so you know their ethics are high and they want the best for our beloved animals. I don’t order online because I had a little trouble placing an order that way but I think it was probably my fault. I call and they are happy to take my order and they deliver it to my door. I love them 😍.

5
Date of experience: Jul 17, 2025
S_florian
Terrible customer service

Terrible customer service. I can't get them to provide any guidance on what will be covered. They send me down a Kafka-esque rabbit hole where they had me send emails and call in and turns out the answer was no, we can't tell you what will be covered the whole time.

1
Date of experience: Jun 05, 2025
Annalisa Maceda
Terrible customer service

Terrible customer service. I can't get them to provide any guidance on what will be covered. They send me down a Kafka-esque rabbit hole where they had me send emails and call in and turns out the answer was no, we can't tell you what will be covered the whole time.

1
Date of experience: Jun 05, 2025
Clifford
Decent products - Lousy customer service

This company may have some decent products and fairly good pricing; However their customer service STINKS! I received an order I did not recall placing so I wanted to contact the company. My invoice had a customer number on it; however my online account did not show me what my customer number is, so I do not know if it was a duplicate account or what happened. It took over 6 phone calls before someone actually answered. The online chat has never connected to a person. These were attempted during business hours. And I send 4 emails in a weeks span - not one reply, other than an auto reply to the first one.

1
Date of experience: Dec 20, 2024
Happy Customer
Decent products - Lousy customer service

This company may have some decent products and fairly good pricing; However their customer service STINKS! I received an order I did not recall placing so I wanted to contact the company. My invoice had a customer number on it; however my online account did not show me what my customer number is, so I do not know if it was a duplicate account or what happened. It took over 6 phone calls before someone actually answered. The online chat has never connected to a person. These were attempted during business hours. And I send 4 emails in a weeks span - not one reply, other than an auto reply to the first one.

1
Date of experience: Dec 20, 2024
Rudy
Whole order did not arrive and what did…

Whole order did not arrive and what did arrive was damaged. I've been promised replacement for damaged pack and along with it all that was included in the original order.

4
Date of experience: Dec 17, 2024
Jacqui Mallaby
Whole order did not arrive and what did…

Whole order did not arrive and what did arrive was damaged. I've been promised replacement for damaged pack and along with it all that was included in the original order.

4
Date of experience: Dec 17, 2024
Astrid
You'll be Sorry.

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered.HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't be an idiot, like me, and join the other unhappy customers who Just Want Their Money Back!

1
Date of experience: Nov 19, 2024
c johnson
You'll be Sorry.

Got email confirmation of order Nov 20 2024. They didn't take the money till Dec 20. Jan 1, money was refunded and on Jan 3, they deducted it again. Still no product has been delivered.HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't be an idiot, like me, and join the other unhappy customers who Just Want Their Money Back!

1
Date of experience: Nov 19, 2024

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