Review Time
Outstanding support experience! My order arrived, but the delivery person carelessly tossed my package onto my porch. I couldn't locate it, so I contacted the support team, and they quickly refunded my order and sent a replacement. Truly remarkable!
Outstanding customer support! My order was delivered, but the driver carelessly tossed my package onto my porch instead of bringing it to my door. I couldn't find my package, so I reached out to the support team, and they refunded my original order and sent a replacement. Truly outstanding!
I ordered a watch for my daughter as a Christmas gift. When I opened it, the watch face was broken, and I was really disappointed. I emailed the company expecting no help, but to my surprise, they responded quickly, offering a replacement or refund. I was relieved and thrilled to hear the new one was already shipped! Their support made sure my daughter would have her gift on Christmas morning. I will definitely shop here again!
I took my daughter to find a maxi dress for her senior photos. The customer service was lacking; the first associate walked away after asking what we needed. The staff seemed more interested in gossiping than assisting customers. We ended up buying a dress just to leave. When I returned it without a receipt, they insisted on store credit despite having proof of purchase from my bank. Customer support later helped me find my receipt, but the store experience was frustrating.
Honestly, I used to love this store. However, I've noticed that most clothing items, except for a few expensive pieces, are of poor quality. While I appreciated the style and values, I've decided not to shop here anymore. The clothing is often revealing and overpriced for the quality offered.
I initially loved this store for its messaging and clothing, but I find the pricing to be excessively high, which contradicts Christian values. Not everyone can afford the high prices, making it exclusive. It saddens me to see a brand take advantage of its mission.
I returned an item for my granddaughter shortly after receiving it. I waited over a month for the refund and received an email apologizing for the delay, along with a gift card. However, using the gift card was problematic, and I ended up with an unexpected charge. The online process is very frustrating compared to shopping in-store.
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