alternativeairlines.com

4.8
4.8 Based on 764 reviews

Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pa...

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Average Rating

4.8

/
5

764 Reviews

5 Star
94%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Tito Cabrera
Booked my flight and paid $91.00 x2 for the ability to pick my own seat. So $182.00 USD extra and re

Booked my flight and paid $91.00 x2 for the ability to pick my own seat. So $182.00 USD extra and received my itinerary through Alternative air with my chosen seats. Day before my flight I check in and my seats were different from what my assigned PAID upgrade was. I called Alternative air they could not honor my PAID seat upgrade and are refusing to refund. They keep saying they are looking into it?

1
Date of experience: Feb 23, 2026
Matt W.
First-Time Flyer — Five Stars Across the Board

I found their service and support absolutely exceptional. As a first-time flyer, I couldn't have asked for a more seamless experience. They made everything easy, clear, and stress-free. Choosing this service was the best choice for me.

5
Date of experience: Dec 27, 2025
First-time user experience

This was my first time using this service to book a flight, and I had never heard of it before.

5
Date of experience: Dec 27, 2025
Refund process has been a nightmare

The refund process has been a nightmare. My flight was canceled due to a hurricane on 10/28, and I'm still fighting for my money every day.

1
Date of experience: Dec 27, 2025
BT78
Fantastic experience

The service did not disappoint at all! They communicated well and provided reminders. After missing my connecting flight, they rebooked me, arranged a hotel stay, and included an airport shuttle.

5
Date of experience: Dec 27, 2025
Ouaou88
Very unhappy with this service

Very unhappy with this service; after confirming my ticket, the passenger's name was missing, resulting in denied boarding at the airport. I received no refund and lost both the ticket and my money, with unhelpful customer service. I would never use this service again.

1
Date of experience: Dec 26, 2025
Yuri Yoder
Fast and straightforward

5
Date of experience: Dec 26, 2025
Sandy P.
Great experience with perfect communication

Great experience with excellent communication.

5
Date of experience: Dec 26, 2025
OC29
Amazing flight ✈️

Amazing flight ✈️.

5
Date of experience: Dec 26, 2025
Ricky
Incredible experience booking my flight

Incredible experience booking my flights quickly and easily. Outstanding service.

5
Date of experience: Dec 26, 2025

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Business Details

  • Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.See more

  • email customerservice@alternativeairlines.com
  • language https://www.alternativeairlines.com

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