Review Time
I have been purchasing from this company for years and have had an issue here and there with a vape not working. Usually they are right on it with a replacement or a refund. On 6/27 I placed an order for over $200 and it’s now 7/16 and I have yet to receive my order. I NEVER received a tracking number after I placed my order! I kept asking for one and was told that they had switched shipping carriers and to be patient. I believe I have been more than patient. I have asked who this “carrier” is but get no answer. This is more than frustrating!! I have never waited this long for anything even when you order on Temu the stuff comes quicker than this and that stuff is coming from out of the country! Be warned! If you want to wait over 2-3 weeks for your stuff place an order and have Sam feed you a bunch of BS because this is NOT how you run a business.
I have been using alternative pods for years and my last order said delivered but had not arrived. When I contacted customer support they said to check the site I purchased from bc they don't have the order number I provided in their system. So I sent a screen shot of the receipt with the order number and obviously from their site. TOTALLY GHOSTED ME. No response after I sent multiple emails. They made it clear they didn't care to resolve the issue. I found someone else.
This site is the best, hands down! The prices, the customer service… especially Sam! He is always willing to help and make things right! I’m done going any other place for vapes! Plus their clearance page is extensive! You won’t regret shopping here!
Alternativepods.com has some of the BEST customer service members I've ever dealt with. I have worked with Sam on a few different occasions. They were very helpful, knowledgeable & KIND, not to mention quick & efficient in response time & resolving my issues.
This is the best vape pods customer service ever!!! Sam and his crew are the very best people in retail business ! They will help you out in so many ways. I’ve emailed them because my phone wigged out and turned off. I lost my order. I went to look for the email and it was gone too . So I reset my phone and started over. But I didn’t have my discount code this time. So I finished the order. I got a confirmation email. Then I thought by chance could I still get my discount code. I asked Sam and they credited my account. Super people super shop ! I highly recommend them!! Good vibes 😎 all the best. Give them a try
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