amaxuan.com

2.4
2.4 Based on 16 reviews

Welcome to Amaxuan, a team of young, passionate and visionary people that has proudly established ourself throughout the last 2 years in the hearts of over 30,000 happy and satisfied customers worldwide. We are committed to bringing you excellent product...

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Average Rating

2.4

/
5

16 Reviews

5 Star
31%
4 Star
0%
3 Star
6%
2 Star
0%
1 Star
63%

All Reviews

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Review Time

Poor communication regarding my order

I ordered a necklace for my daughter and did not receive any updates for a week. When I requested a refund, they claimed my billing address was incorrect, which I can confirm is not true. I informed them I would file a dispute, but they have since stopped responding.

1
Date of experience: Dec 21, 2025
Walker Long
Ordered a necklace for my daughter and faced issues

I ordered a necklace for my daughter and received no updates for a week. When I asked for a refund, they claimed my billing address was incorrect, which is false as I have the confirmation details. I mentioned I would file a dispute, but now they have ceased communication.

1
Date of experience: Dec 15, 2025
Kristy Adams
Extremely disappointed with the damaged item

I was very disappointed to receive a damaged and broken item. It was meant to be a gift for my stepson's birthday, and I can't present it in its current condition. I emailed the company as directed, but received no acknowledgment whatsoever!

1
Date of experience: Nov 19, 2025
Ivy A.
Terrible experience with this company! Avoid at all costs!

I had a horrible experience with this company! I discovered them on social media, and the jewelry looked appealing. However, when I received my item, it appeared cheap and unworthy of gifting. Their customer service was frustrating, dragging out the refund process and only offering a partial refund while making me feel grateful. I strongly advise against engaging with this company; they lack professionalism!

1
Date of experience: Nov 02, 2025
Wiin4You
Avoid purchasing from them, they will keep your money

Do not purchase from them; you will not receive your item, and they will keep your money without a refund. It's a scam.

1
Date of experience: Oct 01, 2025
Mark Fisher
Never received my parcel

I rate them 0/10 as I never received my item. I faced issues from the start, receiving delivery updates only to be told my parcel was lost. Eventually, I got a picture of the courier outside my address holding my parcel, but it was never delivered. No one knocked, even though my partner was home. I checked all around, including my safe place, but it wasn’t there. I want a refund and no interest in repeating this problem.

1
Date of experience: Sep 26, 2025
zChocolate26
Scammers; do not buy from them

They are complete liars. I ordered a necklace that was supposed to come with a gift box, but they sent only the necklace. When I complained, they said I should buy a box myself. These scammers are unacceptable!

1
Date of experience: Sep 19, 2025
mehdimejdoub1
Warning about this trading company

This trading company has a poor reputation. I advise staying far away from them.

1
Date of experience: Apr 22, 2025
Lyle Walker
Order placed but tracking issues

I placed an order for a small bracelet a few days ago. While writing this review, I finally received a tracking number, but when I checked it on the tracking page, it said 'NO DATA FOUND.' What is happening? Should I dispute this charge with my bank?

1
Date of experience: Dec 18, 2024
Lanna Long
Concern regarding order updates

I placed an order and have not heard anything since the confirmation email. This concerns me, as I usually receive updates after placing an order. Do you provide updates on the order's status?

1
Date of experience: Dec 09, 2024

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Business Details

  • Welcome to Amaxuan, a team of young, passionate and visionary people that has proudly established ourself throughout the last 2 years in the hearts of over 30,000 happy and satisfied customers worldwide.

    We are committed to bringing you excellent products and high-quality service. We always try our best to provide customers great online shopping experience by ensuring not only the smooth purchase process but also the good after-sales service.

    We believe that everyone deserves to smile and enjoy life, and we're on a mission to bring you happiness and joy with our amazing products and service.See more

  • email support@amaxuan.com
  • language https://amaxuan.com

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