Review Time
I called customer service and was immediately put through to a CS tech. He quickly and efficiently answered my question. Nice change from the usual, "all of our agents are busy right now, please hold for(ever)"! Thanks.
My wine gift arrived perfectly on schedule without any problems. As I'm about to move, I needed to contact the support team to update my account with my new address, and the representative was incredibly helpful and friendly. Overall, it's been a fantastic experience!
I previously had a subscription but was unsure when it concluded. The representative assisted me with that and then I placed my order to begin after the previous one finished. The support was prompt and courteous. It took less than two minutes from the moment I called to have my order finalized.
Upon receiving my November shipment, I found a broken beer bottle, resulting in a mess and one less beer. I reached out to the support team, and a representative greatly improved my experience by turning a negative situation into a positive one. He informed me that the company would send my December shipment early, even though I wasn't due for another until January. I'm very grateful for this!
The website is user-friendly and the pricing is straightforward, but I panicked when I mistakenly entered the wrong billing address. I called customer support and spoke with a representative who was attentive and resolved my issue in under five minutes, even sending the confirmation email I requested! I'm relieved now!
I've relied on the service for years for various occasions and have consistently been pleased. All my orders arrived promptly and in great condition. The gifts were always well-received. I typically order online but had to call their support line. A representative assisted me in completing my orders with professionalism and expertise. I will keep using the service for all my special gifting needs.
When my first beer shipment arrived, I found only 11 beers instead of 12. I checked the packaging for any signs of tampering and found none. After contacting customer service, a representative investigated the matter and generously added an extra month to my subscription. Great job!
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