Review Time
I am honestly surprised that this company is still in business, because their service is extremely poor.
If you think you can get high bandwidth for a low price and still have a good experience, you are completely wrong. Yes, they give you the bandwidth on paper, but even basic platforms like YouTube, Facebook and other cached services keep buffering. It is frustrating and unacceptable.
For gaming, the situation is even worse. I get around 10 to 15 percent packet loss on average. If you play on Singapore servers like I do, the ping is always above 70 ms, no matter which game or server I try.
Whenever I contact their support, they immediately blame my router or my system. That is not the problem. I use a high end PC, my motherboard supports 5 GHz, my router is also high end with gigabit ports, and I am using a CAT8 Ethernet cable. I have already tested the connection between my PC and my router and the latency is 0 ms. There is clearly no issue on my side. I am a technical person and I take proper care of my setup.
The real problem is their network and their support system.
I have been reporting the same issue for the last six months. About once a week, someone calls and says they will fix it. After that, they ask if the problem is solved. I say no, because nothing has changed. This cycle keeps repeating.
I have made more than one hundred complaints during these six months. Every single time, they ask for my customer ID again, as if they have no record at all. I report the issue through WhatsApp, so there should be chat history and proper documentation. But it feels like none of that exists.
What is even more frustrating is that when I complain twice on the same day, there is no follow up. No message. No update. Nothing. They simply ignore me.
They keep telling me that the problem has been fixed, but I am still getting high latency and packet loss. Then they say they tried to call me but I did not receive the call. This is a straight lie. They have done this to me five times. The phone number I provided is always active because I use it for business. My phone is never switched off.
For six straight months, they have been making excuses instead of solving the problem. They keep saying they will fix it and they will take care of it, but in the end, nothing is done.
It honestly feels like they only care about taking my money. They do not care about their customers at all. I strongly recommend that you do not choose this service. It is a trap. Once you commit, you are stuck with bad service and empty promises.
This is not the quality anyone deserves. In my experience, this feels very close to scamming people.
I am honestly surprised that this company is still in business, because their service is extremely poor.If you think you can get high bandwidth for a low price and still have a good experience, you are completely wrong. Yes, they give you the bandwidth on paper, but even basic platforms like YouTube, Facebook and other cached services keep buffering. It is frustrating and unacceptable.For gaming, the situation is even worse. I get around 10 to 15 percent packet loss on average. If you play on Singapore servers like I do, the ping is always above 70 ms, no matter which game or server I try.Whenever I contact their support, they immediately blame my router or my system. That is not the problem. I use a high end PC, my motherboard supports 5 GHz, my router is also high end with gigabit ports, and I am using a CAT8 Ethernet cable. I have already tested the connection between my PC and my router and the latency is 0 ms. There is clearly no issue on my side. I am a technical person and I take proper care of my setup.The real problem is their network and their support system.I have been reporting the same issue for the last six months. About once a week, someone calls and says they will fix it. After that, they ask if the problem is solved. I say no, because nothing has changed. This cycle keeps repeating.I have made more than one hundred complaints during these six months. Every single time, they ask for my customer ID again, as if they have no record at all. I report the issue through WhatsApp, so there should be chat history and proper documentation. But it feels like none of that exists.What is even more frustrating is that when I complain twice on the same day, there is no follow up. No message. No update. Nothing. They simply ignore me.They keep telling me that the problem has been fixed, but I am still getting high latency and packet loss. Then they say they tried to call me but I did not receive the call. This is a straight lie. They have done this to me five times. The phone number I provided is always active because I use it for business. My phone is never switched off.For six straight months, they have been making excuses instead of solving the problem. They keep saying they will fix it and they will take care of it, but in the end, nothing is done.It honestly feels like they only care about taking my money. They do not care about their customers at all. I strongly recommend that you do not choose this service. It is a trap. Once you commit, you are stuck with bad service and empty promises.This is not the quality anyone deserves. In my experience, this feels very close to scamming people.
We have been using their service for sometimes. One of the worst ISP of the country. Their speed remains too slow most of the time despite of having a dedicated connection. They charges a lot, but their service quality is too poor. Even if you complain, they will not take any care.NOT RECOMMENDED.
bandwidth is not supported over all internet route at same. they have pooorest suuport call and followup.they will not note your problem and will forget your problem the next day. you will have to detail all info again on the next day call.
Ottaanto baje service . Amar padher bashar oder connection thik ache Amar net neye rekhe deyeche . Ami call kore boltesi dui tin bar kuno response to nai e dupure 12 ta theke net nai call deyechi 2 Tay akhono net ashe nai akhon raat 12 ta 8 akhono net thik Korte pare nai . Ar call korle bole sorry . Bhai akdin er bill ki kom neben Amar theke . Faltu akta service dilo faltu employee rakhse faltu net
This service is good according to what I saw everywhere online. But the reality is the opposite. After taking the 10 Mbps service, I found that Play Store is 5 Mbps and all other applications are 1 Mbps maximum. Play store sometimes gives such bad service, I don't want more than 500 kb. And the latency is not to mention so much so bad. I hereby request them to fix this issue as soon as possible.
Claim your business profile now and gain access to all features and respond to customer reviews.
