Review Time
The site Americangreetings.com advertises a 7-day free trial period to use the service. However, when you use the service, you are immediately charged a year's membership. I signed on 2/12/2026 for a trial and my card was charged $0.01. On 2/13/2026, I sent a card and my trial was ended. I was charged $35.99 for a full-year membership. According to the company, this happened when I pressed begin membership and is non-refundable.
The site Americangreetings.com advertises a 7-day free trial period to use the service. However, when you use the service, you are immediately charged a year's membership. I signed on 2/12/2026 for a trial and my card was charged $0.01. On 2/13/2026, I sent a card and my trial was ended. I was charged $35.99 for a full-year membership. According to the company, this happened when I pressed begin membership and is non-refundable.
For the last two months, when I attempt to send an e-card, I go through the entire process of preparing and personalizing the card. But when I hit the send button, I receive a message saying "Server Error Occurred - Please Try Later." My wife has experienced the same thing on her computer. So I wrote to the company and cancelled my membership - requesting a refund because their product was not working as advertised. I received a sappy reply saying they were sorry I was experiencing issues - BUT, then they said "Please note that our memberships are nonrefundable." I can understand that if I were simply wanting to cancel my membership for some random reason. But to refuse a refund when their product is not working - that is truly poor customer service.
This company fails to include common names on its list for electronic ecards, and there is no way to insert them. I had just renewed my membership, and requested a refund. They refused, claiming that they do not refund memberships ever. But there was nothing about that on their website.
They do not have a free trial. Clearly, this company does bait and switch and charges you instantly if you use their ecard services. Many recipients don't open the card when they receive it because they think it is spam. I called and emailed to end my free trial, and they would not refund my money, because they said during the trial period, a pop-up came up on my screen that I would be charged if I used a specific service (which I did not see). It's very deceiving and unethical!
I sent Christmas card and $200 gift card on Dec 24. In early Jan I received email from AG that gift wasn't picked up. I contacted daughter but she never received it. I went back to card and RESENT it. I received note from AG that card was delivered and gift picked up. I sent message to daughter and she NEVER RECEIVED IT NOR DID SHE GET THE GIFT CARD. I've written two inquiries to customer service. No response in 10 days. There is no phone number to call AG. This used to be such a great company. I've used them for many years. No more. I turned off auto renew! I'm bitterly disappointed. And who got the $200? I'm going to contact BBB and my Bank. I'm hoping for a recovery of the money.
Have been a customer for many years.There have been glitches in the past, but the variety of choices made working around them worthwhile.Recently, they added creatacard which offered new and fun options. First time I used it to send to multiple recipients, 27 of my chosen card bounced back, claiming they hadn't picked it up. I know my recipients and that wouldn't have happened, so I emailed my issue. The response was for me to try a few things and for me to resend the card. Tried the suggestions, but they all rejected again. Next occasion that I send group createacard, there were 22 rejections. This time I called. Rep was pleasant but didn't have a solution. Said she'd pass my concern onto tech. Pretty sure the problem is either with sending a single card to multiple users at one time or with their creatacards based on my experience, which is what I suggested to them.Long story short, nothing has changed. Stopped using createacard. Very frustrating experience. I am at wits end.Guess my only option is to cancel my subscription and find another option.
This company is deceptive! The 7 day free trial is a hoax! As soon as you make a greeting card they charge you! I emailed and called to refund the $32.99 charge, but they refuse. Dispute it through your credit card company. I can’t stand bait and switch companies.
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American Greetings has free eCards, animated greeting cards and invitations for any birthday or holiday. Personalize an eCard or online greeting card with a message and photos to make it special. All eCards can be sent to arrive on any date. Send a free eCard today!
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