Review Time
On October 22, I booked this service. They then cancelled after I made a $400 payment, and I still have not received a refund. I specifically asked if drivers were available in my area before payment, and the representative assured me they were. I do not recommend this service and advise others to proceed with caution.
I was picked up by a driver for transportation from Newark to Long Island and then from Long Island to JFK a few days later. The service was prompt, helpful, friendly, and reliable. They provided accommodating service and were easy to communicate with.
I have been a consistent customer of this service and have generally had very positive experiences. This most recent experience has made it clear this is no longer a service I can rely upon. I booked an airport pickup approximately 24 hours in advance of arrival. I received an immediate driver assignment and a status update that they were 40 minutes away and on the way. I called the driver immediately to let them know they were a day early from the booking. They seemed a little confused and said it was their first ride with Amride. I tried to contact customer service twice to make sure the confusion was cleared up and we were scheduled for the pickup the next morning. No response from customer service. The app still indicated the pickup was scheduled for the proper time with the same driver. I texted the driver in the morning to confirm pickup - he did not respond, but the app indicated he was 20 minutes away from the pickup location. I tried calling and my calls went directly to voice mail. The driver never showed to the destination for the confirmed appointment and never called, texted, or responded. I also looked up the main number for Amride and tried to talk to a representative. I was on hold for probably 40 minutes for "the next representative" and no one ever picked up. They said you could leave a message and they would call back - It's several hours later and still no response. I'm so disappointed and frustrated. That's the end of the road for me.
You’re better off booking with Uber. There’s a reason they have many 1star reviews. My mother was scheduled far in advance for a ride from San Antonio to Houston on Christmas day. No one came at the pick up time. 45 minutes after her pick up time, I was sent a message that the ride was canceled. When I reached out to the driver, I was told he was given another drive across country and was unavailable. Clearly, they opted to go with the more expensive trip over the one for my mother, on Christmas day of all days! My poor mother was sitting there with all of the gifts to bring to us and no one came to pick her up on Christmas and the company didn’t even have the consideration or decency to tell us they were canceling the trip the day before or even before her scheduled pick up, so we could make other arrangements. In a day where there are multiple options for professional drivers/service companies like this, definitely find another option. They are unprofessional, and their behavior is inexcusable.
You’re better off booking with Uber. My mother was scheduled for a ride from San Antonio to Houston on Christmas day. No one came at the pick up time. 45 minutes after her pick up time, I was sent a message that the ride was canceled. When I reached out to the driver, I was told he had taken another drive across country and was unavailable. Clearly, they opted to go with the more expensive trip over the one from my mother, on Christmas day of all days. My poor mother was sitting there with all of the gifts to bring to us and no one came to pick her up on Christmas and the company didn’t even have the consideration or decency to tell us they were canceling the trip the day before, so we could make other arrangements. in a day where there are multiple options for service companies like this, definitely find another option. They are unprofessional, and their behavior is inexcusable.
The worst. Took my money, never showed up. Been trying to get a refund for a month. They keep blaming me for not getting my money back because I filed a complaint with my bank. Filed a complaint with the New York and Florida attorney generals. This company is a total scam. They will steal your money.
Ride scheudeled from Nashville to Chattanooga on Aug.30 for a 10am pick up. Called the driver the day before and asked her if she could possibly come a little early. No was her responce because she had to sleep. Ok see you at 10. Ten o'clock came and went no driver. Called office and received a call back two hours later. At 10;45 car arrived. No explination or apology. Never again.
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AmRide provides professional, screened, and insured drivers to drive you in your car. The AmRide app makes it easy to get a quote, book your ride, communicate with your driver, and pay for your AmRide right from your smartphone.
Our services include:
Airport Service- Convenient fixed price door to door service for less than a town car, parking, or a shuttle.
Designated Driving- A driver to get you and your car home safely. Enjoy dinner, drinks, and an evening out with friends without worrying about who's driving home.
Personal Driver Service- Priced by the hour, used for both business and leisure. Whether you want to get work done in between meetings, or make any occasion a special occasion with a personal chauffeur.See more
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