anchor.org.uk

4.1
4.1 Based on 41 reviews

We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership...

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Average Rating

4.1

/
5

41 Reviews

5 Star
64%
4 Star
17%
3 Star
2%
2 Star
0%
1 Star
17%

All Reviews

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Review Time

John Hewitt
Anchor House as a company, and the duty manager in St Andrew's Court, Watford, were incredibly helpf

Anchor House as a company, and the duty manager in St Andrew's Court, Watford, were incredibly helpful and supportive from my first interactions. They made the move easy and stress free, and I couldn't be happier with my new home. Debbie is a genuine marvel, and so supportive to work with. Highly recommend, Anchor House, Watford.

5
Date of experience: Feb 18, 2026
John Hardie
Okay. So it's Friday night and because of one flat's STUPIDITY, the fire alarm went off!!! An HOUR L

Okay. So it's Friday night and because of one flat's STUPIDITY, the fire alarm went off!!!
An HOUR LATER, it's STILL going off.
I pulled the 'emergency cord' and it took 15 MINUTES for someone to ANSWER!!!
If it was a GENUINE EMERGENCY, I'd be DEAD!!!!
I've just spoken to one woman who said the fire brigade came out, but they're not allowed to even TOUCH the alarm box, it has to be someone from Anchor comes out to turn it off!!!
So as it is late on Friday night, it could be MONDAY MORNING before anyone turns off the FIRE ALARM!!!

So, if you plan on moving into an Anchor property, don't have a medical emergency, or you'll be DEAD before anyone answers your call!!!

Post-edit: Someone DID come out to stop the alarm. But I stand by my complaint of 15 MINUTES to answer the emergency cord is UNACCEPTABLE!!!

1
Date of experience: Feb 13, 2026
John Hardie
Emergency calls go unanswered!!!

Okay. So it's Friday night and because of one flat's STUPIDITY, the fire alarm went off!!!An HOUR LATER, it's STILL going off.I pulled the 'emergency cord' and it took 15 MINUTES for someone to ANSWER!!!If it was a GENUINE EMERGENCY, I'd be DEAD!!!!I've just spoken to one woman who said the fire brigade came out, but they're not allowed to even TOUCH the alarm box, it has to be someone from Anchor comes out to turn it off!!!So as it is late on Friday night, it could be MONDAY MORNING before anyone turns off the FIRE ALARM!!!So, if you plan on moving into an Anchor property, don't have a medical emergency, or you'll be DEAD before anyone answers your call!!!Post-edit: Someone DID come out to stop the alarm. But I stand by my complaint of 15 MINUTES to answer the emergency cord is UNACCEPTABLE!!!

1
Date of experience: Feb 13, 2026
Patrick Rooney
home at anchor

The company make you feel at home and are there to help when needed

5
Date of experience: Feb 13, 2026
Nick
I am so very happy to be an Anchor resident.

Right from the beginning of filling out the application to moving in everything has been very smooth and easy with help always available just a phone call away. The location manager, Laura, was extremely helpful with the sign up and moving in process and all the residents have been very welcoming. The studio flat I have moved into is a very reasonable size with lots of light from large windows. There's a very well designed shower room with loo and basin and a nice kitchen and storage rooms. There is also a communal garden and sitting room plus a laundry and the whole building is very well looked after. I am very, very happy and grateful to be living in such a great place.

5
Date of experience: Feb 12, 2026
Steve Wicknden
Always room for improvement

Always room for improvement. And the engineered arrived without the tiles required.Could have been given better instructions prior to installation Typical lack of information

4
Date of experience: Feb 12, 2026
Rebekah Khan
Customer service agent was amicable…

Financial advisor fir Anchor re Customer service was amicable understanding compassionate and made time like he was used to being around elderly.

5
Date of experience: Feb 11, 2026
Stephen Baines
Signed for my new home today everyone…

Signed for my new home today everyone at anchor was superb from start to finish. Have to give a massive mention to Shanaye who was amazing from start to finish with out her I would still be homeless. Thank you so so much xx

5
Date of experience: Feb 09, 2026
Ryan Topp
Query

Hi this isn’t really a review I was just wondering what are the waiting lists times on average once someone is on the waiting list to be housed in one of your properties. Thanks

5
Date of experience: Feb 07, 2026
MRSYVONNETHIRKELL
Thank u for everythink u have done for…

Thank u for everythink u have done for is

5
Date of experience: Feb 05, 2026

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Business Details

  • We're England's largest not-for-profit provider of housing and care for over 55s.

    Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.

  • email customer.relations@anchor.org.uk
  • call 08007312020
  • language https://www.anchor.org.uk

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