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Had a claim for a Jaguar XF with GSM failure

Had a Jaguar XF with GSM - Internal Gear Selector Module failure - AA say they dont cover it even on 5 star policy as they do not regard it as an internal part of the gearbox. I am now £1000 out of pocket. Very disappointing from a company that has traded on its branding for honesty and fair play for years....... I acknowledge that I had the repair done by a Jaguar main dealer before contacting the AA Warranty as I had forgotten I had this 36 months warranty and when I found out later that my repairs in January 2018 were well within this warranty period which ended in August 2018, I submitted a claim and was told "that they had not accepted my claim because they claimed that that the Internal GSM (Gear Selector Module) is not an internal part of the automatic gearbox."

Date of experience: Nov 20, 2018

A very slow process to get the approval…

A very slow process to get the approval from the warranty company towards the repairer and almost none communication to the customer unless I called every day and waited online for longer than 10 minutes each time. The list of approved garages should be refined since the Garage I have used has resulted in an absolute nightmare. Wouldn't use it again if I had the option.

Date of experience: Nov 14, 2018

ABSOLUTELY USELESS WASTE OF MONEY

In my opinion , due to my experience , they took my £799 for 3 year warranty , and in return for my hard earned cash , I have received absolutely nothing . No one wants their car to breakdown unexpectedly , I should have saved the money .

Date of experience: Nov 12, 2018

Generally very happy with the service

Generally very happy with the service. I only had on episode with one of the claim managers who could have been more helpful and gone through some of the options after the second garage said that could not manage the problem - instead I was told it was not a problem that would be covered by AA.

Date of experience: Nov 09, 2018

Dashboard fault problem

Had trouble with my car so phoned AA Warranty and got the ball rolling as to say ,had to take it to independent garage but in the needed to take the car to the dealership as it was straight forward dashboard fault .But sorted in the end.As for the garage whom I bought from 3 weeks ago not very helpful if I didn't have this extra warranty with AA .Not too sure I go back to the V12 classic and sports garage again but happy with the service from AA Warranty.

Date of experience: Nov 09, 2018

Brilliant service

Brilliant service, no quibbles let me take the car to my regular garage and credited me the money back within a week. 10/10

Date of experience: Nov 09, 2018

Great

Very fast process. No issues, great communication. Highly recommended.

Date of experience: Nov 09, 2018

best servive

Date of experience: Nov 09, 2018

customer service VERY poor never again

we purchased our 4 year old car 6 months ago and was advised aa warranty would be beneficial for us with 3 young children. 2 weeks ago our car broke down and we were advised the garage we had to get it to. the garage liased with AA on out behalf and had nothing but grief as did we. Eventually AA agreed to cover half the costs but would not cover all.I phoned AA for an explanation and was greeted but the worst form of customer service i have ever had. The bloke was extremely rude, patronising and didn't listen to me at all. He went on to say they wouldn't cover anything worn only totally broke so would therefore allow me and my 3 babies to drive round with an unsafe car or one that would cause us problems in the future. He was VERY VERY rude and not helpful at all. I WILL NEVER TAKE THIS WARRANTY AGAIN!!!!

Date of experience: Nov 03, 2018

Well worth it

I think that if you buy a second hand car then an investment in a AA warranty is a definite must. I bought a warranty never really expecting to use it. A few months after I bought my BMW 320D it developed a fault in the connected drive. After calling the AA Warranty they gave me the name of a BMW specialist garage. I booked the car in for them to carry out the diagnostics and it turned out that the whole cic drive needed to be replaced. £2000!!!!. Luckily with the warranty I only had to part with the £50 excess. I didn’t have to speak with the AA claims area again as they dealt directly with the garage. Peace of mind having a warranty and hassle free making a claim.

Date of experience: Nov 01, 2018