Review Time
The worst service by a long way. Received an email to advise me that my parcel would be delayed by 1-3 days, no reason give only that it would be delayed. Tried phoning them on their customer service line and I get a recorded message that their phone lines are down. Phoned their Knock depot and get a message that my call can't be connected, please try again later, when I do call back I get the same message. Sent an email to see when I can expect delivery, no reply. I explained that I need this item before the weekend for a trade show but none of this seems to matter to GLS, I have had the misfortune of using them in the past and had similar problems. If I had known that my supplier was using GLS I would have requested an alterative courier. I now have to cancel my plans to promote my business over the weekend. Stay well clear is my advice.
The worst service by a long way. Received an email to advise me that my parcel would be delayed by 1-3 days, no reason give only that it would be delayed. Tried phoning them on their customer service line and I get a recorded message that their phone lines are down. Phoned their Knock depot and get a message that my call can't be connected, please try again later, when I do call back I get the same message. Sent an email to see when I can expect delivery, no reply. I explained that I need this item before the weekend for a trade show but none of this seems to matter to GLS, I have had the misfortune of using them in the past and had similar problems. If I had known that my supplier was using GLS I would have requested an alterative courier. I now have to cancel my plans to promote my business over the weekend. Stay well clear is my advice.
The worst service by a long way. Received an email to advise me that my parcel would be delayed by 1-3 days, no reason give only that it would be delayed. Tried phoning them on their customer service line and I get a recorded message that their phone lines are down. Phoned their Knock depot and get a message that my call can't be connected, please try again later, when I do call back I get the same message. Sent an email to see when I can expect delivery, no reply. I explained that I need this item before the weekend for a trade show but none of this seems to matter to GLS, I have had the misfortune of using them in the past and had similar problems. If I had known that my supplier was using GLS I would have requested an alterative courier. I now have to cancel my plans to promote my business over the weekend. Stay well clear is my advice.
The worst service by a long way. Received an email to advise me that my parcel would be delayed by 1-3 days, no reason give only that it would be delayed. Tried phoning them on their customer service line and I get a recorded message that their phone lines are down. Phoned their Knock depot and get a message that my call can't be connected, please try again later, when I do call back I get the same message. Sent an email to see when I can expect delivery, no reply. I explained that I need this item before the weekend for a trade show but none of this seems to matter to GLS, I have had the misfortune of using them in the past and had similar problems. If I had known that my supplier was using GLS I would have requested an alterative courier. I now have to cancel my plans to promote my business over the weekend. Stay well clear is my advice.
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