ap33world.com

I was on the phone for ages reporting…

I was on the phone for ages reporting my fault, when the agent spoke with me they were very polite and knowledgeable. We sorted out the issues but I had to go through it all again with the people who were doing the repair.Result it is very long winded and I dont think I have been paid for the work

Date of experience: Oct 14, 2021

AA warranty on used car

You are asking for feedback a bit too soon. The warranty transaction has not completed yet, as I have not received the payment. Warranty was good, not so the AA inspection which should have found these faults before I did.

Date of experience: Oct 14, 2021

Use DPD.

So unhappy with this company, if you are reading this in foresight wondering if you should use GLS or not then my advice is simply don't. I live in a rural area and GLS is a 48 - 72 hour service for me, I am sincerely better off using An Post.This is my fourth (not by choice) experience with GLS. All negative, so 100% of my experience with this company is bad.So I ordered online and received a tracking number from the company, when I tracked the item it read that electronic notification has been received but the package had not been picked up yet. The parcel was picked up on the following Monday - I know because I called the company I ordered the item from and they told me it had been picked up, not because I received any notification from GLS, so there wasn't a scan on pickup so no tracking, my update stayed the same and I gave GLS a break and said "maybe they just forgot" - how naive of me to give them the benefit of the doubt. So I called on the Tuesday to have an investigation made and while waiting for a call back I received the update email that GLS has my package, I got a phone call back to confirm this and to expect delivery the next day..... this is now 24 hours since pick up. I get up this morning and see my package has reached the final parcel center when it should have an additional update of "out for delivery" but there isn't an additional update so I call and I am told to wait until 10AM to see does the tracking update with "out for delivery" which it doesn't. So now I wait ANOTHER 24 hours, so if I get my package tomorrow it will be 48 hours delivery. Nice one GLS, no better way to make rural customers use other couriers.

Date of experience: Oct 13, 2021

Delivery never happened

Got an email that my item was delivered to me. Funny thing is that I got the email at 8 ,pm with written my parcel was delivered at my address at 9 pm. So or it went into wrong hands, I have been waiting but no parcel. Very very confused.

Date of experience: Oct 13, 2021

So efficient that it's delivered in the…

So efficient that it's delivered in the future!Got a delivery confirmation - timed an hour from now!Can't argue with that - now to see if it was actually delivered to the recipient!

Date of experience: Oct 13, 2021

While my parcel had been lost in…

While my parcel had been lost in transit, Lavinia from the Customer Service department was absolutely fantastic in following up and tracking the parcel. She spent days tracing it and finally got it delivered to me. I really appreciated the way she looked after the matter for me, she was so professional, helpful and supportive.

Date of experience: Oct 11, 2021

Extremely unreliable company

I've never had a good experience with this company. My parcel, marked for next day delivery, has been sitting in their warehouse for 4 days. This is the norm for them. When the item finally arrives, the box is always damaged. Companies should be made to put on their website that they use GLS. Covid can't be used as an excuse forever!

Date of experience: Oct 09, 2021

Excellent service every single day

Date of experience: Oct 07, 2021

Money down the drain.

So much in the fine print that actually nothing really gets paid out. Love the AA roadside recovery service but the warranty literally isn't worth the paper it's written on. Better off saving the money and putting it toward any possible repairs.

Date of experience: Oct 06, 2021

Scam .I pay extra for parts and labour

I pay extra for parts and labour. My car broke down so was taken to a garage for repairs. The AA confirmed it would pay £500 as they had received the invoice but after the work was done refused to pay out... escalating to complaints and manger .no communications from the AA to say the garage should save broken parts for inspection nor was I told this. As we don't have the broken parts replaced they are refusing to pay out. Absolute scam avoid at all costs !!!

Date of experience: Oct 06, 2021