Review Time
I wouldn’t even give them 1 star, shocking service and completely unhelpful with any information when you do eventually get through to them on the phone, the uninterested customer service member said “well you won’t be getting it for Xmas as it sits in our sorting office 4 days before it goes out”, has to be the worst shipping company ever to deal with and I’d advise any company considering using them to avoid, my parcel sat in sorting Centre in Holland for 8 days and has been in transit to Ireland since December 19th hoping to get for Xmas but that hasn’t happened. Luckily my child is old enough to understand the situation but I’m sure there are many out there that need things for Santa. GLS you should be ashamed of the service you provide and the stress you cause people, you had many months to foresee the Xmas rush and take necessary steps in providing a more efficient service.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
useless never got parcel from germany. but you know what i got a refund from the company i bought from. i guess they will use another company from now on and if is see gls as a partner on some website i'll ditch the shopping basket and buy elsewhere it's as simple as that.
It's Christmas Eve and still waiting on an order that was dispatched on December 2nd. Based on the terrible reviews here I doubt I'll ever get my package. I'll never buy from a company that uses GLS as their delivery partner. Merry Christmas ya filthy animal.
Absolutely the worst courier company in Ireland from so called customer service, an outdated tracking service to the slowest delivery time out of ALL courier company’s in Ireland. I will never purchase another item from a company that use GLS as their courier service.
AVOID using GLS I went through parcel direct to arrange for a parcel to be picked up on the 14th Dec to go to the West after numerous calls and messages to both of them it was eventually picked up on Friday the 18th. When the driver turned up he was very rude. Parcel has now gone missing and my sister won't get her Christmas presents from her family. It's an absolute disgrace how they can treat people like this when they are paid for a service and especially these time we are in when loved ones can't come home
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