Review Time
BIG SCAM !!! Dont buy from them !! I would give 0 star if possible,
I ordered the package on December it says should arrive within 5 days, I received an sms after 2 weeks to collects the package , when I went to collect it the same day the QR code disappeared and it says supplier has called a recall , I waited another 2 weeks I received sms that my package has arrived but no QR code sent I tried to call in the same day no answer, the day after I received a notification that the good was recalled , Im starting to think its just a huge scam!!!
BIG SCAM !!! Dont buy from them !! I would give 0 star if possible,I ordered the package on December it says should arrive within 5 days, I received an sms after 2 weeks to collects the package , when I went to collect it the same day the QR code disappeared and it says supplier has called a recall , I waited another 2 weeks I received sms that my package has arrived but no QR code sent I tried to call in the same day no answer, the day after I received a notification that the good was recalled , Im starting to think its just a huge scam!!!
Dear Customer Service,I would like to raise a concern regarding my recent order (Order No. 108788720) and clarify a few issues as follows:1. Address Omission and Related FeeDue to an oversight, I failed to include my house number when placing the order. I was later informed by your customer service that the order was returned and that I need to pay 50 SEK as a penalty for not verifying the address. I acknowledge this was my personal mistake and accept responsibility for the 50 SEK charge.2. Clarification on Shipment StatusAs I understand, the order was never dispatched due to the incomplete address. Therefore, I am unsure why a shipping cost would apply.Could you please clarify whether this 50 SEK is considered shipping cost or a handling/administration fee? If it is the latter, I would appreciate a reference to your policy or explanation of the basis for the charge.3. Refund Amount and Product ClassificationThe total amount of my order was approximately 431 SEK, yet I only received 1 SEK as a refund. Upon contacting customer service again, I was informed that the facial oil and toothbrush I ordered are classified as medical products and thus non-refundable.I am confused by this classification, as there was no indication on the product page that these items are considered medical or non-returnable. In most cases, such items are regarded as personal care or everyday products.If these items are indeed non-refundable, I kindly request supporting documentation—such as a screenshot or link to the product page at the time of purchase—where this restriction is clearly stated.To summarize, while I accept responsibility for the incorrect address, I respectfully ask for: • Clarification on the nature and justification of the 50 SEK charge; • An explanation of why only 1 SEK was refunded; • Evidence and policy documentation regarding the classification of the items as non-refundable medical products.Thank you for your attention to this matter. I look forward to your response.Best regards,Jon
Claim your business profile now and gain access to all features and respond to customer reviews.
Apotea.se är Sveriges största nätapotek. Vi har det största sortimentet med över 50 000 produkter för människor och djur, och är Sveriges mest hållbara e-handel enligt Sustainable Brand Index 2021. Med snabba leveranser och rådgivning via mail, chatt och telefon underlättar vi vardagen för våra kunder. Apotea.se har cirka 800 anställda i Morgongåva, Varberg och Stockholm. För mer information se apotea.seSee more
rexall.ca
muhammetdilber.com
acceleratecic.com
nrgclinic.com
humankineticstudio.com
myprecisedna.com
nightnannies.com
kissdental.co.uk
usaveinclinics.com
iqdoctor.co.uk
