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Collaborating with this agency has been a delightful experience. They demonstrated exceptional professionalism and responsiveness, providing us with the perfect nanny we had in mind! We are thrilled to have the recommended nanny as part of our family.
Our experience with the service has been exceptional from beginning to end. The team is efficient, responsive, and knowledgeable. We welcomed our night nanny in early 2024, and what began as a two-month arrangement turned into six months. Our son, who was just 3 months old at the time, gained immensely from her expertise. She attentively listened to my concerns and skillfully guided our son through sleep training. Now, he enjoys 11 hours of uninterrupted sleep and happily stays in his crib until we’re ready to begin the day. Her extensive knowledge has been invaluable in areas such as teething, feeding, establishing bedtime routines, weaning, and tackling various parenting challenges. Her understanding is unmatched. She brings a cheerful, calm, and organized presence to our home, and both of our children adore her. Her reliability has turned her into more than just a nanny; she has become a cherished friend. I wholeheartedly recommend her to anyone without hesitation.
Our journey with the service has been remarkable from beginning to end. The team is efficient, responsive, and knowledgeable. We welcomed our night nanny in early 2024. What started as a two-month engagement extended to six months. Our son, then 3 months old, greatly benefited from her expertise. She thoughtfully addressed my concerns and skillfully guided our son through sleep training. Now, he enjoys 11 hours of uninterrupted sleep and happily stays in his crib until we’re ready to start the day. Her extensive knowledge has been invaluable regarding teething, feeding, establishing bedtime routines, weaning, and addressing various parenting challenges. Her understanding is unparalleled. She is a cheerful, calm, and organized presence in our household, and both of our children adore her. Her trustworthiness has made her not just a nanny, but also a close friend. I wholeheartedly recommend her to others without reservation.
The caregiver stepped in to help us on short notice and was absolutely wonderful. For nearly a week, she provided day and night support for our newborn, offering thoughtful, compassionate, and expert care. She was also a joy to have around the house, causing no fuss or mess. If we ever need assistance again, we would call her immediately.
I reached out to the agency after my second child turned out to be a poor sleeper. Four months of disrupted sleep (along with a busy toddler!) left me overwhelmed with anxiety and insomnia. I needed help! A friend suggested the agency, and when I spoke with a representative, she was incredibly kind and supportive. Instead of just providing a night nanny, she offered expert advice on what my baby might need—a shorter-term hire to resolve my daughter’s sleep issues. She introduced me to a wonderful caregiver who joined us for four days to adjust my daughter’s schedule. From day one, I was overjoyed. She transitioned her from sleeping in a bassinet next to me to her own crib in her room. After careful observation, the caregiver implemented a plan that allowed my daughter to go from waking every two hours to self-settling in her crib within two days. She restored joy to our home and allowed me to get some much-needed rest. After the first day, my husband and I were able to cook together and enjoy an evening out for the first time in months. I don't want her to leave! She also provided tips on toys and interactive play that not only aided my baby's development but also helped me reconnect with the joys of new motherhood. I’m looking forward to a future of uninterrupted sleep! The caregiver is an expert, kind, patient, and truly loves her work and the children she cares for. I couldn't have asked for better assistance for my family.
We faced a serious and alarming breach of safer sleeping protocol involving a nanny introduced to us by the service. Our 6-week-old daughter was left propped up on a pillow sleeping on a sofa, once while the nanny left the room for several minutes, and again while the night nanny slept nearby. We only discovered this by chance during the night. At the time, the nanny was being compensated at an enhanced rate to remain awake due to the baby's medical vulnerability. Unfortunately, we were deeply disappointed with the agency's response. They initially downplayed our complaint, forcing us to escalate it to the official safeguarding body. After that referral, the outcome was substantiated, and both the nanny and the agency were required to undergo additional training. This only occurred after external intervention. This experience highlights a concerning lack of accountability and oversight; the agency did not take safeguarding seriously until compelled to. We share this review not out of anger, but to inform other parents that not all agencies uphold the standards they claim to maintain.
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Since 1999, we have given over 10,000 parents throughout the South of England a good night’s rest and expert solutions to sleep, feeding and routine problems.
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