Review Time
First my 7 year old cat wouldn’t go near it., when I got it in early fall. Then I adopted a 5 month old kitten last month, and he started playing on it, and poked holes through both parts. Now the ring doesn’t hold air and it’s leaking water all over the place. Not good quality at all, and now it’s too late for a refund. Don’t buy this overpriced piece of crap! 😑
SCAM!!!!
This place is not legit. When I ordered the free item. Definitely not free. Big shipping fee and it added on something when I checked out. I contacted customer service 6 times and no answer! They are a fraud. Please be aware of this ad!
I really wish I had looked into this service before paying $19.95 for shipping on a 'free' water mat. I received emails stating it was on its way, but the tracking site only showed that the product label was received. After 90 days, the tracking number expired. The tracking service mentioned it had been unusually long since the package was sent and advised checking the carrier’s site for details. That site indicated that if a shipment isn’t delivered within 60 days, it’s considered lost. I emailed the seller twice to cancel the order and request a refund, but I received no response.
I’d rate them lower if possible. The product was of very poor quality, and my pets showed no interest in it. The company's return policy is almost nonexistent, and I still haven't received the 30% refund they promised. Terrible customer service and a disappointing product!
I ordered two mats for my pets. They did play with them, but they aren't as resistant as claimed. I bought one of each size, and the outer rings deflated after just one day. Both started leaking water within a week. Don't waste your money on these.
The product does not match its description, and the company fails to respond to any email inquiries. They claim it’s claw-proof and durable, but it's not. I keep my pet's claws trimmed, yet it started losing air within half an hour of use. I reached out to the company three times, but they haven't bothered to reply. What a scam.
I wish I could rate them lower. The product was incredibly disappointing, and my pets didn't even take to it. The return policy is practically nonexistent, and I'm still waiting to get back the partial refund they promised. The customer service is awful and the product itself is subpar!
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