Review Time
This is a complete scam. They send defective and damaged products while claiming zero charges for the item but charging $18 for shipping. The product isn't worth anything. Avoid purchasing from their website. I placed an order and despite numerous emails, I've never received a response. Returning items is impossible, and you'll end up losing money.
Like others, I ended up spending more than I intended due to unexpected upgrades during checkout. Every email I've sent has been ignored—whether trying to cancel the order or address the issues with the product upon arrival. Don't waste your money!
I emailed the support team within 5 minutes of placing my order to request a cancellation. It wasn't canceled and was delivered instead. The way the upgrade pricing was presented was confusing, and I ended up being charged significantly more than I initially agreed to.
The product arrived in a small, unmarked package. Inside was the folded mat, but no instructions or other information. The air ring was fine, but sealing the plug for the main water mat was challenging. Despite the claims of durability and scratch resistance, it began leaking almost immediately. My pets did get to enjoy it for a few minutes, but this is a charming idea that needs significant improvement in quality for better durability. I had no interaction with customer service as I only paid for shipping during a sale.
Poor customer service...they sent me a faulty item, and I've been waiting over two months for a refund. I've sent several emails, but I've received no response after they initially promised a refund. The pricing is also outrageous compared to other platforms where I found similar items for much less. Don't trust their claims about returning defective products, and keep in mind this isn't even a domestic company.
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