Review Time
Arctic Warrior’s customer service is awesome. I had an issue with my order and reached out late at night expecting a reply the next day. They actually got back to me within an hour! Problem solved quickly, and I was left impressed.
The delivery process was incredibly easy from start to finish. I received clear updates at every stage, so I always knew where my order was. It arrived right on time and in perfect condition — no delays or surprises. Really impressed with how organized and reliable the shipping was.
I had the cold plunge for 16 months and it worked for 1 month. Today I am stuck with a broken cooling unit the manufacture will not or cannot fix due to their horrible service engineers in China. Do not make the same mistake I did! Order from a company with service in the states with a staff that speaks English and committed to repairing their product!!!!
EDIT AFTER REPLY: Unfortunate and convenient my order cannot be located, odd that I would have over a dozen emails with the Arctic Warriors customer service team about my order. And I was NEVER informed the order would ship split. When I received half the order and asked was the first I was told of it. While I am fine waiting for the rest to arrive, I assume that by October I would have the rest of an order placed in July. When over 50% of reviews are 1 star and call out scam, it's a SCAM.What a scam! I ordered a chiller and the maintenance kit from them. The chiller arrived direct from China and works fine, although not anything impressive. But the maintenance kit was a scam. They sent only the filters, none of the chemicals. They refused to provide tracking for weeks. When I disputed the charge with my CC company they sent fraudulent tracking information to the CC company attempting to show a delivery that didn't happen. They also lied about communications saying I didn't respond to attempts to communicate form them, which I was able to prove untrue.STAY AWAY!! Mid-Level products at best and they are unethical scammers.
The Arctic Warrior Ice Bath has the worst customer service I’ve ever dealt with. For a product that costs several thousand dollars of hard-earned money, the company’s approach is unacceptable. The manager will only communicate via email, which leads to long delays and frustrating back-and-forth with no genuine attempt to resolve issues.Their advertising claims a “100% risk-free purchase”, but that’s misleading — if you’re not satisfied, they charge a return fee of several hundred dollars. That is not what most people would consider risk-free.Given the poor communication, lack of accountability, and misleading return policy, I do not recommend purchasing anything from this company. Save yourself the frustration and look elsewhere.
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At Arctic Warriors, we are dedicated to enhancing your wellness journey with premium cold therapy products. Founded with a mission to provide ultimate recovery solutions, we specialize in state-of-the-art ice baths and water chillers designed for athletes, health enthusiasts, and anyone seeking a healthier lifestyle.
Experience the Arctic Warriors difference and unlock the benefits of professional-grade cold therapy at home.See more
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