Review Time
I lost 2 thumb nuts for the air tower esports Duo on the CPU, I contacted Arctic, within a week they sent me what I needed. Their support was super good, I recommend them anytime.
I opened a ticket to replace a defective ARCTIC ARCTIC Liquid Freezer III on Jan 5 2026. After 6 calls with support and two comments on the ticket from me every week, still I do not even have a tech assigned. I really just needed an RMA and address to return for my old defective water cooler since I had to purchase a new one to replace the defective one. Every time I call I get we have shortages of office staff and they will try and get a tech to take a look at my ticket. But after a month, poor support good luck if your counting on being able to get something fixed under their warranty.
Outstanding service. My interactions have been with a representative who was truly exceptional. I needed components for my transition to a new motherboard, and he provided exactly what I needed. When I had questions, he responded promptly. A very friendly and helpful individual who dedicates time to assist customers to the best of his ability. It’s clear that every customer is his top priority. This level of service is impressive.
Excellent assistance. My interaction has been with a representative, and he is truly outstanding. I needed some components for my transition to a new motherboard, and he delivered precisely what I required. Whenever I had questions about the process, he was quick to respond. Very friendly and supportive, dedicating time to help customers as best as he can. It’s evident that he prioritizes every customer. This is truly remarkable customer service.
This company is outstanding! Their products are excellent and reasonably priced. However, their customer service is exceptional! They truly go the extra mile. In today's world, it's refreshing to deal with a company that genuinely cares about its customers. I can't recommend them enough. Well done to the team. Keep up the great work! Special thanks to the representative who guided me through the process and kept me informed.
I reached out regarding an older component for my cooling system to enhance compatibility. The support team was extremely responsive and professional. They sent the part at no charge and kept me updated with tracking information until it arrived.
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ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment.
The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.See more
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