Review Time
We chose ARK for some recent electrical and heating refurbishment work and found them to be courteous, efficient and extremely helpful from start to finish. Their knowledgeable team always responded quickly to any questions we had, and helped the whole process run smoothly. We will be using them again without doubt.
Used their website to request a Quote - heard nothing. After several days had passed I phoned and was told that no website message had been received and that I should email. Did so - I got a Delivery Receipt but heard nothing. After a few more days had passed I phoned again to be told that no email had been received. Office Administrator Emma offered to email me so I could reply to her. Did so - Emma replied promptly that they weren't accepting any business from new customers. This is not a company that deserves to succeed in business. Take your custom elsewhere.
My review follows the same lines as the previous reviewer involving a recent EICR on my 5 year old flat. I too received an unsatisfactory report together with an expensive quote in order to obtain a satisfactory report. After an exchange of emails in which they conceded that certain items could be removed from the quote as they had not, in fact, been found to be unsafe and because I had the audacity to suggest they should waive their inspection fee as mistakes in their reporting had unfortunately been made (a reasonable request), the response from their manager became quite aggressive. I received the following comment from their manager, and I quote:"Please feel free to leave a review, it will stop private individuals using us which take up far too much of our precious time.Kind regards, James"I had a further report carried out by a different company and had a very different result.You have been warned!Just two points following your response, no emails have been deleted. I simply wrote a new email to try and simplify the salient points. Unfortunately this seems to have confused you. Secondly, the only time I didn't respond directly to you was following your last email, the text of which is quoted above. It didn't warrant a reply. The rest of your generic email sent to anyone who has dared to question you just confirms your attitude.
ARK was asked to carry an EICR check on my rented property by Roman's estate agent, as they are their approved contractor. The visit on 02.07.20 highlighted a change in the consumer unit and rated this C1/C2 which is in a potentially dangerous condition (522.6.202; 522.6.203) (You can only have one rating and not 2) at a cost of £480.00. Replacing the smoke alarms and a damaged double socket were correct at the time. They are members of NICEIC but use the NAPIT guidelines to code items that should be a C3 to a C1/C2 rating, revenue generation or what. I had to quickly go through the guidelines for NICEIC and get a reputable contractor in, as the flat is 12 years old and only required a modification was a RCD to improve the C3 rating.Thanks for your standard response and yes I am a responsible landlord, which is why I got the EICR check carried out by an honest electrician. The government guidelines allows unscrupulous companies to manipulate the guidelines, to suit themselves and am sure that landlords are also being scammed into doing a lot more work than is required.
This company was called in by my agent when my tenant had no hot water in the property. According to the tenant plumber arrived and seemed to not have an idea what the problem was. Eventually he replaced the thermostat on the immersion heater, two days later no hot water again, the contractor returned and this time replaced the heating element. Problem now solved after two visits and the excuse being that by replacing the element the thermostat failed. Unbelievable, and the cost of this £504 ! Never again.
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Whatever you need to fix or install on your property, one call to our friendly family-run office is all it needs. No job is too big, or too small. We fix leaks, install and service boilers, electrical landlords testing and get the power back on. All with a smile, of course
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