Review Time
Used this company for an EICR on my rental property.
Very professional service from start to finish. Easy booking, punctual engineer, and clear, well-presented report delivered promptly.
Would definitely recommend.
Really pleased with the service I received. The electrician who tested my house was professional, efficient, and did a very thorough job. He took the time to explain everything clearly, which I really appreciated.
The admin team were also excellent — very friendly, organised, and quick to respond, which made the whole process smooth and easy from booking through to completion.
Overall, a great experience and I wouldn’t hesitate to recommend them.
I’ve used ARK for my gas inspections and boiler servicing for over 10 years and they’ve always been very reliable. The team are professional, easy to deal with, and it’s always been simple to get appointments booked in. The work is consistently done to a high standard and I’ve always had a good experience with them. Would definitely recommend.
Really pleased with the service I received. The electrician who tested my house was professional, efficient, and did a very thorough job. He took the time to explain everything clearly, which I really appreciated. The admin team were also excellent — very friendly, organised, and quick to respond, which made the whole process smooth and easy from booking through to completion.Overall, a great experience and I wouldn’t hesitate to recommend them.
Arvi came to replace the electrical system in my flat, and I couldn’t be happier with the service. He was polite, professional, and did an excellent job. He answered all the questions I had and made sure everything was thoroughly checked before completing the work.My hat’s off to him and to the receptionist, who kept me updated about the engineer’s whereabouts throughout the process. Truly great customer service!
I am very disappointed with the service I received. The process was plagued by delays, poor communication, and inaccurate information from start to finish. My original inspection appointment was cancelled on the day and rescheduled, causing unnecessary inconvenience. After the inspection was eventually carried out, I was repeatedly given conflicting explanations about why my report had not been issued — including being wrongly told that I hadn’t paid, despite payment already being confirmed.The report was only released after I escalated the matter, which should not have been necessary. Even more concerning, the EICR was marked as a fail with recommended remedial works. When I sought assistance arranging the work, no one could provide guidance or support. However, after involving my letting agents, an appointment was suddenly arranged, which highlighted the lack of proactive service from the company itself.Due to my concerns, I instructed another qualified electrician who inspected the property the same day and issued a passed EICR within hours. I then consulted two additional electricians, both of whom confirmed that the original failed report appeared inaccurate. This strongly undermined my confidence in the reliability of the initial inspection.Overall, this experience caused significant stress, delayed a tenant move-in, and led to unnecessary costs. Based on the poor service, misinformation, and questionable findings, I cannot recommend this company.
Had a power cut at my property and ARK came out the same day, which I was really pleased with. My agent was really helpful in getting the appointment sorted so quickly, and the engineer got the issue fixed without any problems. Great service overall and communication was really good the whole way through.
ARK REACT - Trading Title is ARK Group Services LTD.ARK Group Services carried out an EICR at my property which was marked “Unsatisfactory” with multiple C2 observations and associated remedial costs.Given that no changes had been made since a previous satisfactory EICR, I sought independent guidance. Electrical Safety First referenced industry Best Practice Guide 4 and suggested that several items recorded as C2 would more appropriately fall under C3.I then appointed an independent NAPIT-registered electrician, and a second engineer also reviewed the installation. Both disagreed with the original C2 classifications and certification was issued accordingly.I invited ARK to provide technical clarification through the Estate Agent who gave them the job regarding their coding decisions but did not receive a substantive response.I would welcome ARK Group Services responding publicly to explain the basis on which their C2 classifications departed from industry Best Practice Guide 4 guidance.
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Whatever you need to fix or install on your property, one call to our friendly family-run office is all it needs. No job is too big, or too small. We fix leaks, install and service boilers, electrical landlords testing and get the power back on. All with a smile, of course
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