Review Time
I saw the reviews and my heart sank a little after ordering, but for my first time ordering , I'd say was a good experience! Placed an order at 31 January, on 9 February I got a update saying it takes longer than expected due to high volume of orders, it shipped out on 17 February, and it arrived on 19 February! The eyeshadow sets were wrapped excellent and I love the color gold 001 alot🤩 it's even prettier in person! 🥰 Thank you Pat McGrath for the pleasant experience!🙏
I bought 2 Pat McGrath lipsticks which both became weak at the base within a couple of months of purchase making them unstable and unusable even though the lipsticks were not even half finished . I was told in the store where I bought them to complain direct to the company. I contacted Pat McGrath customer complaints requesting a replacement . They were very unhelpful and refused to replace the lipsticks . I will never purchase this brand again . Very very disappointing for an expensive brand .
Horrible website. My order was sent through for a lipstick I did not order, but had clicked on to see the shade. They had my credit card from a recent order and it was immediately charged. Now have to deal with the whole return situation. Will buy this brand from Sephora or Blue Mercury in the future. One of worst beauty websites.
I ordered from Pat McGrath on the 15th August.This is now the 4th September and I still have not received my order.Despite numerous emails I am getting no where.Its obvious the shipment is lost but they keep saying they’re looking into it.Extremely frustrated and disappointed with customer service.
I placed an order on the 2nd August, chased it up a week later and it’s still not beyond the acknowledged state. I have now written 7 chaser emails, and two messages and have not received a single response to tell me what’s going on. Absolutely shocking service, I am disgusted with this company, thankfully I paid with a credit card so going down the chargeback route. Do not touch them.
Worst experience ordering from their site, don't bother, they say 2 days to deliver but its a lie, order sites unfulfilled for a week. No human customer service all replies are AI. Never again, go in store or order from 3rd party, they dont have their distribution set up to take orders directly.
I wouldnt bother ordering anything from this brand. The customer service is abysmal. The product quality is good until something fails. You then need customer service support and you are ignored. I raised a complain in April regarding my concealer’s head breaking, mind you it cost me £35 just for a mere concelear for it to breat 2 months later. I shared images with them and was simply ignored.A product is only as good as its customer service. Never again!!
Elson4 Liquilust is less than legendary in terms of wearability. I am so disappointed by this lip colour. The colour itself is stunning, and the only reason this gets one star. But the "stay" factory of this lip colour is so poor. It comes off on everything. I was expecting it to be a colour lock colour that dries and doesn't budge but it's been on an hour and I feel like it's everywhere!!!
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Defiantly decadent makeup created by the world's most celebrated editorial and runway makeup artist, Pat McGrath. Explore all of the Pat McGrath Labs creations on her official site.
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