Review Time
I bought a sample set of fragrances and loved the oceanic scent from one sample. However, the actual bottle I received was quite different and felt heavier. I'm uncertain if I got the authentic fragrance, leaving me disappointed as I really wanted that specific scent.
I purchased a gift set in a city that was marked at 30 euros. At checkout, I was informed that the price was incorrect, even though other items were also priced at 30 euros, and had to pay 60 instead. I checked online and found the item was indeed listed at 30 euros. Be cautious if you decide to shop here.
I bought an Advent Calendar this year for €163, expecting a luxurious selection of products. Unfortunately, most items were labeled as 'FREE SAMPLE' or 'NOT FOR SALE,' which felt misleading. There were a few full-size items, but overall, it didn't match the product description. Customer service's response was dismissive, failing to address my concerns about transparency. This was not the experience I expected.
It's been 5 days since I reported my order, marked as delivered, never arrived. The delivery was already late compared to the promised timeline. I've had to reach out almost daily for updates, but have received none. Communication feels distant and lacks urgency, mostly referring to internal policies without resolving the issue. It's disappointing that customers expect premium service for the high prices, but this experience has been far from that.
Beware of the Advent Calendar! My partner bought me one for my birthday, and while opening it was fun, the main item was a large bottle of a scent I dislike. I think it's excessive to include such a large quantity of a fragrance that might not appeal to everyone. When I reached out for a solution, the service was unhelpful. They definitely need to improve their after-sales support.
After contacting customer support, I received a response about my refund, but the impression was ruined. I had to chase them for updates, and communication was cold. It's been a week since I ordered an Advent calendar that was out of stock, and the service has been unsatisfactory. I feel ignored and frustrated with the lack of resolution.
I had a minor issue with my first order and contacted them right away. I was pleased with how openly they responded. I ordered from abroad and was excited to find this service for my perfume journal. Their prompt and effective response has made me eager to continue ordering from them. Thank you for considering expanding to my country!
Claim your business profile now and gain access to all features and respond to customer reviews.
Sinds 2000 biedt Skins Cosmetics een bijzonder assortiment internationale nichemerken op het gebied van huidverzorging, parfum en beauty.
lashthing.nl
ivyrx.com
huellabeauty.com
fourfive.com
threeangelssoap.com
smileeurope.co.uk
jeromealexander.com
www.vikingrevolution.com
curemedici.com
lancome.com