Name: assurance.com
Telephone: 000000000
Rating: 4.3

Michelle Price Guest

I have bought an extended warranty on…

I have bought an extended warranty on my appliances through assurance and the first time needing them has been awful!!! First they set me up with a company you cannot get ahold of someone to speak with(sear). They missed 4 appointments, had one guy show up after an all day appointment time, that tried to scam me out of $150, was cussing on the phone with another employee about how he needed to go get his kid, when he was the one late, and left my washer full of water and told me to get it out or it would start to smell before they would be able to get back to work on it. After all the issues I called assurance and they said they would find me another service provider. I asked about the parts they had sent to my place. She said she would take care of it on they're end and to let the new company know what the old company had said. Well, assurance didn't cancel the appointment with the old company and they wanted the parts. I told them what I had been told and. They call a representative at assurance. This guy was not customer relations or even trying to be told me he would cancel my service if I didn't give the parts back. As I tried to explain that's not what the other lady told me he said he didn't care. But, if he hung up the phone without me giving the parts back he would call had cancel the service with the other provider. I asked to speak with a manager and he said he was not customer relations and there was no manager for me to speak with. I think these men acted like this because I am a disabled woman on my own. I don't think I want to continue to do business with them

Date of experience: May 22, 2025

Jennifer Guest

10 months ago

I wish l could give them -5 star

I wish l could give them -5 star. Assurance is one of the most unprofessional and incompetent consumer companies l ever dealt with. Please do your own research. With 1.2 star rating l don't believe they are still in business.

Date of experience: Apr 17, 2025

GhostDiam12 Guest

1 year ago

i was promised a new phone for my son…

i was promised a new phone for my son one year ago. i called and was told he could not have a new phone but to buy one which I did. It has been down hill from there, after being promised at least four different times and given several application numbers nothing has helped. pls I need assistance we are paying for a new phone but cannot use it because we have no sim card even though it was promised a least four times.