astonvauxhall.co.uk

Friendly

Friendly, knowledgeable and efficient and willing to do what’s necessary to get the job done.

Date of experience: Jan 23, 2026

Excellent service - Thank you Sonny

An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we dealt with he was so professional, very knowledgeable and honestly nothing was too much trouble for him. We love our new car and can't thank Sonny enough for all the help he gave us.

Date of experience: Jan 22, 2026

Wonderful from start to finish

Wonderful from start to finish. Sonny was very knowledgeable and nothing was too much trouble. Had a previous negative experience from another dealer and Aston were an absolute breath of fresh air. Am currently driving a lovely Ford Focus from Aston and am throughly pleased with it. Thankyou Aston. Would absolutely recommend.

Date of experience: Jan 16, 2026

Great communication and friendly service

Date of experience: Jan 16, 2026

Reception

Was made very welcomed as always by the receptionist. Have taken my wife's car and mine on a regular basis over 12 years.

Date of experience: Jan 16, 2026

Great service helpful staff

Great service helpful staff

Date of experience: Jan 16, 2026

Efficient service and friendly staff

Efficient service and friendly staff

Date of experience: Jan 09, 2026

Glad I used them and will use them again.

Customer service from front desk to workshop very good. Went extra mile to fit me in and appreciated advice given by workshop on options to take. Not cheap but trustworthy service makes it worthwhile.

Date of experience: Jan 07, 2026

Terrible and irresponsible

Had my vehicle serviced with Astons in both 2024 & 2025. When used for the first time since the service, the vehicle broke down. The vehicle was recovered to Astons and was there for a week. Diagnosis was the cam belt failing, which was inspected during the service. I had to pay over £800 for a replacement, as well as recovery and hire vehicle costs. A week later, the vehicle was back with garage, the new fault being linked to the cam system, although I was advised it had nothing to do with the previous issue. Another £110 paid to get my vehicle back.I raised a complaint about the whole issue and a few things came to light. The cam belt was due for replacement by age after 6 years. The vehicle was 5.5 years old at the 2024 service and 6.5 years old at the 2025 service. Neither time was the belt recommended for replacement per manufacturers schedule. Additionally, Astons themselves admitted the belt was not properly inspected during the service the vehicle had just received. The dispute is ongoing, but currently Astons are not willing to compensate for their errors and the upset and stress they have caused, despite accepting liability.Update after the reply. Just for added background, I have bought many cars from Aston's over a period of roughly 25 years, definitely eight cars purchased, could be more without double checking. When my previous husband commited suicide in 2012 I was left with 2 cars, neither suitable for my needs. I went to Astons and they could not have been more helpful at the time, giving me part exchange for both towards a new car, and I was so very grateful for their help, I honestly didn't know what to do with the cars, as you can imagine, I was not in the best state and they really did go beyond what was usual or expected for a company to do at the time. So when my last car needed changing, I had no hesitation going and buying a car from them over 2 years ago, I even purchased an ongoing monthly subscription for a MOT and Service plan at the time. This is still being taken by direct debit as we speak, because I understand what a contract means and I signed up for it so it gets paid, for all its currently worth. I am locked into continuing to have work done by them, and I have no faith left, which is a very sad state after all of these years and considering how well things have been in the past, I am honestly quite disappointed. I have been treated badly by them and they are washing their hands of me. It's not a measure of how things are when they're good but what happens when things go wrong that they should be judged. Thank you for reading. Update on the update.As I understand it, aston's have said they will only now look at the practices they provide, after I made a fuss, not before. This is no help to me and will only be of help to others if anything is actioned. I will be continuing to update this review as things progress after my report to The Motor Ombudsman. Retail Motor Industry Federation and from citizens advice to report to trading standards. Big corporations should not be able to take advantage of little people and sweep them aside when they have been found to do wrong. I am very happy to accept whatever independent ruling is found and from what I understand, reasonable doubt and common sense would already prove that this should not have been able to happen, that's how things are decided impartially. As to the communication email I received, there was no signature on it so noone to refer back to, it was riddled with inconsistencies and seemed to be written by someone who had no idea of this case, very happy to share proof of this. The service plan is a contract that, having double checked, will incur a penalty if cancelled. It's strange how rules can be changed or bent to suit when it favours them. Thank you for reading

Date of experience: Jan 02, 2026

Excellent service as always.

Date of experience: Dec 26, 2025