Review Time
I had to call Green Flag due to an issue with my vehicle and a gentleman from Mansfield attended within a reasonable time. I had received text messages with an estimated arrival time and he came quite a while before this which was a bonus.
The mechanic diagnosed the fault and undertook a temporary fix until I could book my car into my dealer for a repair, it still being under warranty.
I am still waiting for someone to reach out to me. The rental car has not been delivered, and my vehicle has not been picked up. I have been in touch with nine different representatives and remain confused about the situation. I received an email stating that my claim has been closed and is only logged for informational purposes. My car is still broken, and there has been no further action.
I arranged for a replacement vehicle while my own was in the workshop. I received an estimated arrival time, and the representative called ahead to inform me they might be about 30 minutes late, which was very polite. They ended up arriving only about 15 minutes late, and I found both representatives to be extremely professional. They explained the rental car's features and ensured I inspected it thoroughly; it was nearly in perfect condition. A fantastic vehicle! It was a pleasure working with them, and I would certainly choose their service again.
I received a text requesting a review following their supposed "attendance to my vehicle." This is completely untrue. No technician came, contacted me, or addressed the critical safety issue (blacked-out dashboard/speedometer) in the rental car. After being promised assistance, my case was closed and misrepresented. I would advise caution.
An incredible team from beginning to end. They kept me updated on everything happening during the process. The representative who arrived was very friendly and eager to assist. The customer support team was also very pleasant and went the extra mile to help.
I arranged for a replacement vehicle while my car was in the workshop. I was given an estimated arrival time, and the representative called to let me know they might be about 30 minutes late, which was very courteous. They actually arrived only around 15 minutes late, and I found both representatives to be exceptionally professional. They explained the features of the rental car and ensured I inspected it; it was in nearly perfect condition. A fantastic car! I would definitely use their service again.
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The UKs largest dedicated vehicle Rescue & Recovery operator with over 200 fully trained staff and a fleet of 180 modern Rescue & Recovery vehicles that are fully supported by our continuous investment in the latest roadside response technology.
With 24/7 365 nationwide coverage across 11 service centres coupled with a centrally located operation centre our team will continue to deliver the very best service to our extensive customer base.See more
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