Review Time
I highly recommend the AtoB fuel card to any growing company that has a need for a fuel or fleet card. The approval process was smooth and transparent. The customer service team is extremely efficient and pro-active. We suffered fraudulent activity which effected our ability to pay as agreed and they worked with me throughout the entire process. This type of customer service is rare and as earned my loyalty fo ryears to come.
Been with them for over two years. Today, the weekly autopay didn’t go through because our business debit card had already reached its $2k daily spending limit. I was surprised that AtoB instantly suspended all of our cards because of this. Went to the online portal to make a payment and manually submitted bank transfer payment. The website said it would take 1-2 minutes for the payment to reflect on the account. After several hours the cards were still suspended. Called support (their number is virtually impossible to find on their website by the way) and was told I’d have to wait 3-5 days for the payment to post before our cards would be reactivated. I’m amazed that after 2+ years of perfect payment history they’re unwilling to credit a payment before it actually clears. Especially since my payment isn’t even late. Unfortunately, my business can’t operate without their fuel cards for any length of time. Will have to find another provider to use.
I love my A to B gas card! It's a great way to keep track of my gas expenses for my business since we are mobile. And I love I the fact I can use the card to buy anything at the gas station food, snacks, Tylenol, or whatever. And I just able to put 4 new tires on the car because now A to B made it so that we put our car repairs on them-and they even give us a longer time to pay it back.This is definitely the best fleet card I've had for my business.
I’m very disappointed with A2B credit card. I had plenty of available credit, yet my card was declined at the counter of a truck repair shop while trying to pay for needed service. It was embarrassing and stressful to have my payment denied in front of others, especially when I knew I was well within my credit limit.To make things worse, I had to scramble at the last minute to find another way to pay just to get back on the road. There was no valid reason for the decline and no quick support to resolve it. This kind of reliability issue makes the card useless in real-world situations when you need it most.I expected better from A2B. Definitely discarding this card today!!!
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