august.com

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1 Based on 23 reviews

Your smart home starts at the front door. Control and monitor your home from anywhere with August Smart Locks and Doorbell Cam!...

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Canceled my order, still charged

Canceled my order made at end of November for a Christmas gift, never notified me, and did not refund the charge to my credit card! (Order date was 11/24 and as of 1/7 it hasn't been refunded.) That's straight theft and fraud. Very incompetent company that doesn't even get the basics of ecommerce right. Buy anywhere else.

1
Date of experience: Jan 07, 2024
Randi Turner
On return policy

Horrible,, bought the smart lock, keypad & door handle (3 items). Installed lock & keypad then the door handle.. Door handle didn’t fit my door so tried to return it. August home wouldn’t accept return unless I took everything apart & sent all 3 items back.. Like buying a shopping cart full of individual items at Home Depot the Home Depot refusing to accept any return until you uninstall everything & return the entire cart of stuff. Too stupid to even consider for a real company. Buy another brand instead. August home does not have a return policy you can actually use.

1
Date of experience: Dec 21, 2023
Horatio Brown
On return policy

Horrible,, bought the smart lock, keypad & door handle (3 items). Installed lock & keypad then the door handle.. Door handle didn’t fit my door so tried to return it. August home wouldn’t accept return unless I took everything apart & sent all 3 items back.. Like buying a shopping cart full of individual items at Home Depot the Home Depot refusing to accept any return until you uninstall everything & return the entire cart of stuff. Too stupid to even consider for a real company. Buy another brand instead. August home does not have a return policy you can actually use.

1
Date of experience: Dec 21, 2023
Jim Bell
Battery life is way too short

Battery life is way too short. First set of batteries only lasted 4 months, the next set lasted 2 months, and then the last set only lasted 10 days. Don't waste your money on this product.

1
Date of experience: Sep 03, 2023
Larry Wright
Battery life is way too short

Battery life is way too short. First set of batteries only lasted 4 months, the next set lasted 2 months, and then the last set only lasted 10 days. Don't waste your money on this product.

1
Date of experience: Sep 03, 2023
virustheo97
August smart lock stopped working on…

August smart lock stopped working on wifi after an August software upgrade. Support team won’t provide a solution to fix lock. They said I could purchase their bridge which will resolve this issue. Don’t recommend 👎

1
Date of experience: May 01, 2023
Denzel Sanders
August smart lock stopped working on…

August smart lock stopped working on wifi after an August software upgrade. Support team won’t provide a solution to fix lock. They said I could purchase their bridge which will resolve this issue. Don’t recommend 👎

1
Date of experience: May 01, 2023
Kim Hughes
Battery Life is SHORT

Battery Life is SHORT! With a fresh set of batteries in the lock, we left for a 4 week vacation...and we started receiving emails warning us the batteries were critically low within 10 days. A - the batteries are expensive, and B - the battery life is not even close to long-enough for a functional lock system on a frequently visited location.

1
Date of experience: Nov 11, 2022
FB14
Battery Life is SHORT

Battery Life is SHORT! With a fresh set of batteries in the lock, we left for a 4 week vacation...and we started receiving emails warning us the batteries were critically low within 10 days. A - the batteries are expensive, and B - the battery life is not even close to long-enough for a functional lock system on a frequently visited location.

1
Date of experience: Nov 11, 2022
chatmallo99
Substandard Connect bridge

My August connect bridge died in 18 months.The August customer care first blamed the wifi and then suggested steps to ignore their own troubleshooting steps on the website. I sent them 3 videos painstakingly documenting each step to show that the bridge is malfunctioning; when they finally accepted that it was malfunctioning, they informed me that it is not covered under warranty and instead offered a 20% discount to buy from their website. if you do a google search it will bring up innumerable customer complaints, where the connect bridge is dying within 15-18 months, and August support then offers a 20% discount so that customers keep buying their substandard connect bridge. August knows that this is a sub-standard product and it is shame that they have no qualms about ripping off customers. I will not wish this product on anyone. A door lock needs to be reliable and something you can depend on for a long time. August has proven with connect bridge that it is only here to take your money, and make a run for it.

1
Date of experience: Jun 10, 2022

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Business Details

  • Your smart home starts at the front door. Control and monitor your home from anywhere with August Smart Locks and Doorbell Cam!

  • language https://august.com

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