Review Time
Canceled my order made at end of November for a Christmas gift, never notified me, and did not refund the charge to my credit card! (Order date was 11/24 and as of 1/7 it hasn't been refunded.) That's straight theft and fraud. Very incompetent company that doesn't even get the basics of ecommerce right. Buy anywhere else.
Horrible,, bought the smart lock, keypad & door handle (3 items). Installed lock & keypad then the door handle.. Door handle didn’t fit my door so tried to return it. August home wouldn’t accept return unless I took everything apart & sent all 3 items back.. Like buying a shopping cart full of individual items at Home Depot the Home Depot refusing to accept any return until you uninstall everything & return the entire cart of stuff. Too stupid to even consider for a real company. Buy another brand instead. August home does not have a return policy you can actually use.
Horrible,, bought the smart lock, keypad & door handle (3 items). Installed lock & keypad then the door handle.. Door handle didn’t fit my door so tried to return it. August home wouldn’t accept return unless I took everything apart & sent all 3 items back.. Like buying a shopping cart full of individual items at Home Depot the Home Depot refusing to accept any return until you uninstall everything & return the entire cart of stuff. Too stupid to even consider for a real company. Buy another brand instead. August home does not have a return policy you can actually use.
Battery Life is SHORT! With a fresh set of batteries in the lock, we left for a 4 week vacation...and we started receiving emails warning us the batteries were critically low within 10 days. A - the batteries are expensive, and B - the battery life is not even close to long-enough for a functional lock system on a frequently visited location.
Battery Life is SHORT! With a fresh set of batteries in the lock, we left for a 4 week vacation...and we started receiving emails warning us the batteries were critically low within 10 days. A - the batteries are expensive, and B - the battery life is not even close to long-enough for a functional lock system on a frequently visited location.
My August connect bridge died in 18 months.The August customer care first blamed the wifi and then suggested steps to ignore their own troubleshooting steps on the website. I sent them 3 videos painstakingly documenting each step to show that the bridge is malfunctioning; when they finally accepted that it was malfunctioning, they informed me that it is not covered under warranty and instead offered a 20% discount to buy from their website. if you do a google search it will bring up innumerable customer complaints, where the connect bridge is dying within 15-18 months, and August support then offers a 20% discount so that customers keep buying their substandard connect bridge. August knows that this is a sub-standard product and it is shame that they have no qualms about ripping off customers. I will not wish this product on anyone. A door lock needs to be reliable and something you can depend on for a long time. August has proven with connect bridge that it is only here to take your money, and make a run for it.
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