Review Time
I ordered a windshield cowl, but it was not the same as what was shown on the site. I submitted photos showing the differences between what I ordered and what I received. Although I returned the item, I was only refunded for the product and not for the shipping costs. Essentially, I ended up paying for shipping on a wrong part. It's wise to exercise caution when ordering from this platform—it could result in unnecessary costs.
I used this service two years ago and encountered delays due to stock issues. Now, after ordering $2,000 worth of parts, I've faced multiple delays again. My order was initially set to ship on a specific date, but has been postponed twice, and I likely won't receive my parts until after the holiday. If timely delivery is crucial, I would advise against placing orders here.
I had a check engine light issue with my vehicle. The cause was a misfire in cylinder #2. I watched a helpful video and purchased new spark plugs and ignition coils along with some necessary tools. In under an hour, I completed the job. When I started the vehicle again, the check engine light was off, and it ran much smoother.
I ordered a windshield cowl, but the one that was sent did not match the image displayed on the site. I even provided photos comparing what I had purchased with what I received, clearly showing the discrepancies. After returning it, I was only refunded for the product itself and not for the shipping costs. In the end, I paid for shipping on an incorrect part. Exercise caution when ordering from this platform—it could end up costing you.
I had the worst experience with their customer service. They failed to respond to my inquiries about my delayed order and the increased pricing. Consequently, I canceled my orders and decided to seek alternatives elsewhere. I suspect they may not want to do business in my area. This review reflects my genuine experience with them.
I had been a loyal customer until I placed a custom order for a trunk cover. After waiting over six months, the item finally arrived, but following the customer service instructions led to complications, wasting a lot of my time. I recommend looking for vendors who prioritize customer satisfaction.
I have made several orders previously without issue, but this time they shipped the wrong part. I ordered a single pod gauge holder, but received a double pod instead. I had stressed the importance of receiving the correct part by the end of the week for an upcoming event. Unfortunately, the part did not arrive on time, forcing me to seek alternatives. Upon returning the incorrect part, I was charged $15 for shipping, which was disappointing given it was their mistake.
I would rate them lower than one star if possible. After ordering a specific actuator, I received a faulty one. Upon installation, it was clear it was defective. I reached out for a replacement, but it never arrived. When I contacted customer service, the representative was indifferent and merely suggested ordering another. For those unaware, this service is affiliated with another company, and both are disappointing. Expect to lose time and money dealing with them.
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VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.
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