ecstuning.com

3.8
3.8 Based on 1.2K reviews

VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts....

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Average Rating

3.8

/
5

1.2K Reviews

5 Star
62%
4 Star
6%
3 Star
3%
2 Star
4%
1 Star
24%

All Reviews

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Review Time

Deanne Cooper
Received incorrect item and poor refund handling

I ordered a windshield cowl, but it was not the same as what was shown on the site. I submitted photos showing the differences between what I ordered and what I received. Although I returned the item, I was only refunded for the product and not for the shipping costs. Essentially, I ended up paying for shipping on a wrong part. It's wise to exercise caution when ordering from this platform—it could result in unnecessary costs.

1
Date of experience: Dec 05, 2025
Robert Wright
Avoid ordering from this platform

I used this service two years ago and encountered delays due to stock issues. Now, after ordering $2,000 worth of parts, I've faced multiple delays again. My order was initially set to ship on a specific date, but has been postponed twice, and I likely won't receive my parts until after the holiday. If timely delivery is crucial, I would advise against placing orders here.

1
Date of experience: Nov 21, 2025
iRaZoKx
Resolved the check engine light issue...

I had a check engine light issue with my vehicle. The cause was a misfire in cylinder #2. I watched a helpful video and purchased new spark plugs and ignition coils along with some necessary tools. In under an hour, I completed the job. When I started the vehicle again, the check engine light was off, and it ran much smoother.

5
Date of experience: Nov 18, 2025
Eden L.
Selling subpar and defective parts

They are offering fake and broken parts and are refusing to process return requests. The customer service experience is extremely poor; they seem indifferent to customer concerns.

1
Date of experience: Nov 11, 2025
Bernard Clark
Received the wrong windshield cowl...

I ordered a windshield cowl, but the one that was sent did not match the image displayed on the site. I even provided photos comparing what I had purchased with what I received, clearly showing the discrepancies. After returning it, I was only refunded for the product itself and not for the shipping costs. In the end, I paid for shipping on an incorrect part. Exercise caution when ordering from this platform—it could end up costing you.

1
Date of experience: Nov 03, 2025
Davy A.
Extremely poor customer support

I had the worst experience with their customer service. They failed to respond to my inquiries about my delayed order and the increased pricing. Consequently, I canceled my orders and decided to seek alternatives elsewhere. I suspect they may not want to do business in my area. This review reflects my genuine experience with them.

1
Date of experience: Oct 30, 2025
Annie Reed
Inconsistent customer service experience

I had been a loyal customer until I placed a custom order for a trunk cover. After waiting over six months, the item finally arrived, but following the customer service instructions led to complications, wasting a lot of my time. I recommend looking for vendors who prioritize customer satisfaction.

2
Date of experience: Oct 25, 2025
Rob Brooks
Paid for expedited shipping but faced delays

I opted for next-day shipping, but the parts did not arrive for five days. When I requested a refund for the extra shipping costs due to the delay, my request was completely ignored.

1
Date of experience: Oct 13, 2025
Rental09
Frustrated with how they handled their error

I have made several orders previously without issue, but this time they shipped the wrong part. I ordered a single pod gauge holder, but received a double pod instead. I had stressed the importance of receiving the correct part by the end of the week for an upcoming event. Unfortunately, the part did not arrive on time, forcing me to seek alternatives. Upon returning the incorrect part, I was charged $15 for shipping, which was disappointing given it was their mistake.

2
Date of experience: Oct 09, 2025
RamiroElTrolazo31
Extremely dissatisfied with the service

I would rate them lower than one star if possible. After ordering a specific actuator, I received a faulty one. Upon installation, it was clear it was defective. I reached out for a replacement, but it never arrived. When I contacted customer service, the representative was indifferent and merely suggested ordering another. For those unaware, this service is affiliated with another company, and both are disappointing. Expect to lose time and money dealing with them.

1
Date of experience: Oct 09, 2025

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