Review Time
An absolute CON. DO NOT buy from this company. Absolute rubbish. The poorest of quality. -0 Star Rating! Nothing like their photographed image of the product, in my case linen tops. They offer a return for a refund. However the return must be sent to china and you must pay postage to China which is costly. ZOE provided me with an address which has now been returned to me after 6 months!! The address provided did not reach the destination!!!! Returned to Sender!!! A total waste of money and time 😡
0 star should be available. Scam company.do not touch. Footwear arrived, quality is disgraceful, not fit for purpose. I’m sure they’d break if worn outside. Put in complaint to PayPal. Hopefully more will check for reviews first. I wish I had.
DO NOT BUY FROM THIS WEBSITE!!!Products are cheap and really poor quality. They are NOT an Australian store they are in China. Refunding/exchanging items is extremely expensive for the purchaser. If I could give this scammer a 0 star review I would. I wish I had read these reviews before I purchased and will now make it my mission every time I see one of their ADs to comment so that others don’t get scammed like I did.
A BIG FAT 0 rating! They are not in Australia as they lead you to believe, although they do give an excuse to make you the one at fault for believing they are. Something should be done to stop this scam business! Quality of goods is so poor and they make it very difficult to return... after reading reviews on here, I'm not even sure if trying to return for a refund will even be worth it, especially with the ridiculous return address they give you. They should refund you without requiring a return as the goods only belong in a bin!!
First of all, this is not an Australian company. If you buy a product such as a shoe and it’s too small you have to return it to China at your own cost. The company makes this sound an extremely difficult and expensive process and suggests extra custom fees may apply using quite intimidating language. They will send another size shoe without asking for a return (with no guarantee it will fit either) but although they say there is a 30 day money back guarantee, there isn’t. Secondly, their sizing is rubbish. My size 41 shoe is at least 3 sizes bigger than their size 41. I made a real effort to get the ‘promised’ refund and received different messages -‘we don’t give refunds’, ‘you must return to China ‘ in spite of the packaging on my shoe saying it was from Chullora in Sydney! and a refusal to understand to shoe size discrepancies in spite of me sending a comparative photo of their size 41 and my size. My recommendation is not to buy from them and to complain to Fair Trading or ACCC.
I bought the orthopedic shoes. While they look as advertised they are not orthopaedic. The soles are thin and hard with flimsy fabric type inserts. I can barely squeeze my orthotics in them but the heels are wide and do not grip. They are not an Australian company, my shoes were sent from Hong Kong. The only redeeming thing was that the shoes arrived quickly.
I bought a pair of shoes that claim to be for bunions and are also orthopaedic. The description of the product is completely misleading. They are nothing short of being very expensive thongs or flip flops. I was so disappointed as I was really hoping they were a legitimate item. They were very expensive.Will never trust this company again to buy anything else. What a real shame.
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