Review Time
I accidentally ordered the wrong shoe size. The support team replied to my email quickly and resolved my issue in no time! Although the shoes arrived damaged due to poor quality control, they provided a fair refund that was processed swiftly after my inquiry.
I ordered the wrong shoe size initially. Their response to my email was incredibly quick, and they resolved my issue almost immediately! Although the shoes arrived damaged due to quality control issues, they offered a very reasonable refund that was issued shortly after my email.
I had a very disappointing experience at this store. I took my child to pick out new shoes, and the staff member who was meant to assist us acted quite unprofessionally. He informed us that if the shoes touched the floor, they would no longer be suitable for other customers to try. I found this unreasonable—if the store floor isn’t clean, that’s their responsibility, not ours. Additionally, if a shoe accidentally falls from a child's hands, it shouldn’t be considered damaged. Rather than addressing the situation with understanding or professionalism, his attitude made us feel unwelcome and uncomfortable. I expected significantly better service.
I purchased basketball shoes from a store and received them weeks later. After just three uses, the left shoe developed three holes and became unusable. I sent multiple emails and messages on social media, but received no response. I can’t rate customer service because there seems to be none... I would never order from this store again!
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