Name: aussiebroadband.com.au
Telephone: 000000000
Rating: 1.3

Matteo Santandrea Guest

I made an account with them, and the very first day I found a much better deal with a different comp

I made an account with them, and the very first day I found a much better deal with a different company. At the phone, the customer service was really friendly, cancelled the account within 5 minutes, and really gave a great impression.

Also setting up the account in the first place was very simple, so overall, despite the short time together (a few hours), it was an extremely smooth ride! :D

Date of experience: Feb 27, 2026

Osric Clark Guest

1 month ago

Grateful for the Support Received

I want to express my gratitude to everyone who helped me with the issues I faced over the last three weeks. A special thanks to the representative for their patience and understanding; I truly appreciate all their efforts. I also want to acknowledge another team member for their assistance. I highly recommend this service.

Date of experience: Jan 15, 2026

Osric Taylor Guest

2 months ago

Terrible experience with the upgrade

I upgraded to the highest plan, yet the speeds at my home barely reached 20% of what was promised. I was charged heavily for the callout and the upgrade fee. There was no real discount for combining mobile data with home internet. Shortly after the upgrade, the internet started dropping frequently, and eventually stopped working altogether. I've been billed over 1k in 3 months for a service that provided no value!

Date of experience: Dec 23, 2025

Nathanael Morgan Guest

3 months ago

Not recommended

I do not recommend this internet provider. Frequent disconnections and their prices are excessively high. Please avoid signing up with them. I previously used another provider and found the internet to be much more reliable.

Date of experience: Dec 02, 2025

Maximilian B. Guest

3 months ago

Not a good choice for internet service.

I cannot recommend this internet provider. There are frequent disconnections, and their rates are quite steep. I advise against signing up with them. My previous experience with another provider was much more stable.

Date of experience: Dec 01, 2025

Adam Brooks Guest

3 months ago

Difficult to contact

While trying to reset my password, the email I requested never arrived. After waiting on the phone for over an hour, I was unable to reach anyone.

Date of experience: Nov 29, 2025

Paula Guest

3 months ago

Declining service quality

I have been with this provider since 2018, and the service was excellent until recently. There has been a significant decline in response times and service quality. I've spent hours trying to get support over the last three months. The live chat responses take days and often do not address my concerns. They have not been able to help with my connection issues, so I am moving on. When I requested to cancel my membership, I was informed that I needed to do it over the phone, and I waited 15 minutes to speak to someone.

Date of experience: Nov 28, 2025

Carlene Guest

3 months ago

Outstanding experience

The customer service representative I spoke with was exceptional and clearly explained how she could assist me. She was friendly and made sure I understood everything. I hope her efforts are recognized, as it was a wonderfully calm experience.

Date of experience: Nov 28, 2025

LA39 Guest

3 months ago

Inefficient communication

This company is extremely inefficient to deal with. When I tried to discuss my issues, I found no one could assist me or transfer me to someone who could help. The only option is to submit a written complaint through the operator.

Date of experience: Nov 06, 2025

Melina Guest

3 months ago

Lack of support

I reported ongoing internet issues but was told they couldn't find any problems on their side. Instead of investigating further, the support team gave up and suggested the issue was with my equipment. There was no genuine effort to diagnose or resolve the problem. Very disappointing service for what I pay.